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Posts
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Hi,
Customizer won’t save changes if I modify the custom CSS. It will save otherwise.
I haven’t needed to use the customizer on our site in a good while, so I dunno when this problem cropped up. I DID just update about 36 plugins in one day last week tho. I’m going through the amazingly tedious process of deactivating / reactivating our 119 plugins one at a time to see if any of them are causing the problem, but I figured I should chime in here in case it’s actually an X problem. All I wanna do is switch some color hex codes in the CSS, ironically.
UPDATE: Combing for a rogue plugin was too tedious, so I ventured into phpMyAdmin, found the custom CSS stored with database entry option name ‘x_custom_styles’ in wp_options and edited it there. Still can’t edit CSS in Customizer, but yeah.
Hello There,
Thanks for writing in! Can you confirm that you are fully updated? (Theme and Plugins)
Our latest versions are:
X Theme: 4.4.2
Cornerstone: 1.2.4
Visual Composer: 4.11.2
Revolution slider: 5.2.4.1
ConvertPlug: 2.2.0You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.
If you find anything to be out of date, you can review our update guide.
To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / passwordDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.
Discovered while trying to edit our About that I couldn’t save changes there either. It would celebrate save (“Radical!”), but it wouldn’t actually be saved. It even told me in the corner that I hadn’t saved my changes.
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