[gms247Participant]

Hi,

I have a issue with this purchased http://codecanyon.net/item/knowledge-base-wiki-wordpress-plugin/5758910 plugin.

ex. http://howto.alfascreen.com/baza-wiedzy/ (testing site)

when I click on the Category link (header of list in blue), a new site is opened with a KB listings (titles/ topics) but they are not clickable/active/links (but they should)

it’s looks like a themco X theme issue. After activating the default WP theme its works fine (KB listings titles are active and with links) .
This is how it should work: http://demo3.pressapps.co/knowledge-base/?preview&utm_referrer=http%3A%2F%2Fcodecanyon.net%2Fitem%2Fknowledge-base-wiki-wordpress-plugin%2Ffull_screen_preview%2F5758910

Could you please check the compatibility with this plugin ? Or at least give me a hack please, to disable the category links, header of list;), or any other solution would be appreciated.

I asked the plugin developers for help but they ask my to contact the themco team;)

BR
Luke

[Kosher KMember]

Hi Luke,

Thanks for writing in and sorry to hear about your issue,

I apologize but can you please clarify about the problem? I tried to check the demo link you’ve provided but its not working, so I really can’t see how this plugin supposed to work and what the actual issue when used with X theme,

If you can provide a sample install with this plugin that uses Twenty Fourteen theme that would help us determine your issue,

Cheers

[gms247Participant]

Hi,

I just setup this plugin on the default WP theme:
http://buszuj.com/baza-wiedzy-how/ (click on the category link: “Instalacja Alfascreen” and check the listings) this works properly, the listings/posts are active.

compare this with the functionality on the X theme here: http://howto.alfascreen.com/baza-wiedzy/ (click on the category link:”Instalacja Alfascreen” and check the listings, the listings/posts are not active.
Also these 2 posts are listed in line and they should be listed vertically

BR
Luke

[CousettMember]

Thanks for writing in! It sounds like you might be having an issue with a third party plugin or script. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.

[gms247Participant]

HI,

here the fix for this. I had to ask my friend for help;) cus the plugin developer didnt respond to my issue.

/wp-content/themes/x/framework/views/global/_content.php

10 row:
if(!$is_full_post_content_blog = is_home() && x_get_option( ‘x_blog_enable_full_post_content’, 0 ) == 1) {
$is_full_post_content_blog=is_tax(‘knowledgebase_category’);
}

[ZeshanMember]

Glad to hear it’s fixed for you. Have a good day! 🙂

[ZeshanMember]

Adding to above response:

Instead of making changes in your parent theme, we advise to setup a child theme. This allows you to make code changes that won’t be overwritten when an X update is released. After your child theme is setup, please review how we recommend making template changes in Customization Best Practices.

Next, you can copy the file wp-content/themes/x/framework/views/global/_content.php in your child theme’s folder /framework/views/global/

Cheers! 🙂

[Antonela DParticipant]

Hi,
I’m using the KB plugin and I have another issue, in the posts that I’ve created don’t show me the titles that I set, here: http://tick-by-tick.com/kb/layouts-open-load-save
Any idea of how can I fix it?

Thanks.

[Antonela DParticipant]

I have a child theme.

[Antonela DParticipant]

Hi gsm 247, I’ve tried to modify the code that you put it, but didn’t work to me, do you have made some modifications on that?
Thanks.

[RadModerator]

Hi Antonela,

I’d like to see if it’s the same case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Author]

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