[nochainmarkovParticipant]

– OpenSSL support should enabled.
– Secure connection (https) should enabled.

Does that mean I need SSL certificate for the website?

[Paul RModerator]

Hi,

Please follow the steps stated below to resolve your issue.

https://theme.co/x/member/forums/topic/could-not-retrieve-extensions-list-please-ensure-your-firewall-is-not-blocking-3/#post-266380

Hope that helps.

[nochainmarkovParticipant]

Hello,

The hosting account now has “allow_url_open” enabled and it isn’t blocking connections to X and I keep getting the same message.

I tried to re-validate the theme (as per one of your suggestions on another thread of the forum), but couldn’t and now even my copy of the theme appears as unregistered and I can’t validate it (I get the same message).

Can you please advise how to proceed. I am working on a website for a client who has control of the hosting so it is hard for me to make changes. Can you please clarify what’s the best long-term fix for this issue as I’ve seen some mixed messages on this forum and you keep avoiding to explain what is the source of the problem.

[Paul RModerator]

Hi,

Can you confirm that you are fully updated? (Theme and Plugins)

The latest version numbers are

X theme v 3.2.5
Revslider Version 4.6.9
Visual Composer Version 4.3.5
X shortcodes Version 3.0.5

If you find anything to be out of date, you can review our update guide.

Thanks

[Matt BParticipant]

sounds like a server is not responding in time due to heavy traffic, but can someone please verify this is the case for me? …

array(1) {
[0]=>
array(2) {
[“errors”]=>
array(1) {
[“http_request_failed”]=>
array(1) {
[0]=>
string(71) “Operation timed out after 0 milliseconds with 0 out of 0 bytes received”
}
}
[“error_data”]=>
array(0) {
}
}

[RadModerator]

Hi there,

Yes, due to heavy traffic. And I’m getting that randomly too.

Thanks!

[Trevis BParticipant]

I’m having the same issue. I’ve tried the steps mentioned above but so far, I’m unable to get this working correctly. I’m only able to see 2 extensions. I can provide login information is it helps.

[Trevis BParticipant]

UPDATE: I did a fresh install and everything was back to normal with 4.0.1. Thanks!

[ChristianModerator]

You’re welcome. Glad it’s working now. 🙂

[Lucas GParticipant]

“Magic”!

[ThaiModerator]

Glad it’s working, Lucas.

[Christoffer AParticipant]

I get the same problem… I added &x-verbose=1&force-check=1, and this is my result.

array(1) {
  [0]=>
  array(2) {
    ["errors"]=>
    array(1) {
      ["http_request_failed"]=>
      array(1) {
        [0]=>
        string(71) "Operation timed out after 0 milliseconds with 0 out of 0 bytes received"
      }
    }
    ["error_data"]=>
    array(0) {
    }
  }
}

Can you help?

[RadModerator]

Hi Chris,

It happens on my end to but have to retry force check over and over to make it work, please do the same 🙂 . And if still not working, you may start a new thread provided with your admin and ftp login credentials in private.

Thanks

[ruthdomberParticipant]

This reply has been marked as private.

[Andrew FParticipant]

Just to add a solution I found. Even though I had validated my theme I needed to go back in and save it again.

[Author]

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