[frankyParticipant]

Hi Guys,

After I installed a freah and clean WP I git the message: Could not retrieve extensions list. Please ensure your firewall is not blocking requests to theme.co.

My hosting party asked me the ask you guys is there where certain preferences your theme.co demands for the firewall/server.

I installed another copy of the x theme on their server before without problems (and revoked the API and made a new one for my new Domain) p4sell.com

Hope you can help!

Grtz,
Franky

[FriechModerator]

Hi Franky,

Thank you for writing in! Please make sure that your hosting in not blocking https://theme.co/

Then navigate to Addons > Extensions page and add this to the end of the URL

&x-verbose=1&force-check=1

e.g. www.yoururl.com/wp-admin/admin.php?page=x-addons-extensions&x-verbose=1&force-check=1

It should give you an overlay box with some error on it. Then refresh the Extension page, and see if the extensions is there.

Let us know how this goes. Cheers!

[frankyParticipant]

Jeey its working!!!!

[ZeshanMember]

You’re welcome! 🙂

[LoopyParticipant]

Sorry for jumping on an old thread but I’m having the same issue and followed the instructions above and it worked. My question is why? I’d like to have a better understanding as to what happened to make it work.

Rob.

[ThaiModerator]

Hi Loopy,
Maybe your hosting provider has disabled the “allow_url_fopen” value in the server.
For more information, please take a look at this link: http://php.net/manual/en/filesystem.configuration.php#ini.allow-url-fopen.
Hope it’s clear.

[amolkhadeParticipant]

I am facing same problem for http://sale.aimst.net .Tried changing all most all setting which is mentioned in blog suggestion and nothing helping my way. it was working very well at the first and for a reason I had formatted the setup of WordPress & then it had shown the error like this :

” Could not retrieve extensions list. Please ensure your firewall is not blocking requests to theme.co. ”
Kindly suggest the best possible solution. Its not of our server firewall issue any ways.

Best Regards
Amol Khade.

[Paul RModerator]

Hi Amol,

Please try to validate your copy again.

https://theme.co/x/member/kb/product-validation/

If that doesn’t work, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[nochainmarkovParticipant]

Hello,

I am getting the same issue and I think it happened after I updated my WP installation to the latest version.

I tried following all advice including re-validating the theme installation and now it appears as if it’s not validated at all and I can’t complete validation because I get the same message.

Not sure how it’s an issue with the hosting company if it was working fine just a few days ago.

[DarshanaModerator]

@nochainmarkov

Please get in touch with your hosting provider and make sure the following prerequisite are met in your hosting environment.

– Requests from “theme.co” should not blocked.
– “allow_url_fopen” should be enabled.
– cURL support should be enabled.
– OpenSSL support should enabled.
– Secure connection (https) should enabled.

Let us know how it goes.

[applemanParticipant]

Hi, I’ve tried the force-check method but it doesn’t fix the problem, although my error message is different, any ideas? Thanks

array(1) {
[0]=>
array(2) {
[“WP_Errorerrors”]=>
array(1) {
[“http_request_failed”]=>
array(1) {
[0]=>
string(67) “Peer certificate cannot be authenticated with known CA certificates”
}
}
[“WP_Errorerror_data”]=>
array(0) {
}
}
}

[skoltynoParticipant]

Not working for me either, and I’m not using SSL.

array(1) {
[0]=>
array(2) {
[“errors”]=>
array(1) {
[“http_request_failed”]=>
array(1) {
[0]=>
string(63) “SSL certificate problem: unable to get local issuer certificate”
}
}
[“error_data”]=>
array(0) {
}
}
}

[NicoModerator]

Hi There,

Thanks for writing in.

This issue is already reported.

For safe temporary fix, just remove this after the server is fix.

So here is a (safe) workaround for everyone having one or all of these problems:

– Open your /wp-includes/certificates/ca-bundle.crt
– Add this at the end:

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

Let us know how it goes.

Thanks.

[applemanParticipant]

Checked today and it’s working ok without adding the certificate – no error is showing, extensions are all visible

Has something changed your end? Do you still recommend adding the certificate?

Thanks

[ThaiModerator]

Hi @appleman,
Glad to hear that, if everything is working fine so you don’t need to add the certificate anymore.
Regards!

[Author]

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