[xtjoeywxParticipant]

Yes you can disable plugins. Please just make it a short time since the site is live.

[RadModerator]

Hi there,

After disabling all the plugins (except cornerstone), it loads faster and smooth. It something within your specific plugin, or the combination of plugins.

When I activate them again, the cornerstone is again stopped working.

Perhaps try disabling your plugin one by one or by combination? I can do that but it may take a while and your site will be affected for that given time.

Thanks!

[xtjoeywxParticipant]

That’s good to know that it is a plugin causing the issue. Ok I’ll try disabling them one by one to find the problem. Thank you for checking into that for me.

[RahulModerator]

Sure, let us know how it goes!

[Debbie AParticipant]

I’d like to know if any of this worked. I have the same issue but mine just started recently.

[LelyModerator]

Hello Debbie,

To help you better, would you mind telling us the steps you have done so far to check the root cause of the issue? Before this issue exist, did you update anything or add any custom code? This information will help us diagnose the issue further. If you’re not doing anything yet, please try testing for a plugin conflict. If that doesn’t work,
would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Debbie AParticipant]

This reply has been marked as private.

[JoaoModerator]

hi Debbie,

I tried login on your website but without success.

Can you confirm the credentials are correct?

In The meanwhile, could you check if X-Shortcodes plugin is activated? If it is, turn it off cause it causes conflict with Cornerstone and Cornerstone has the same functions built in, so even if you did not create pages with Cornerstone yet your website will work fine with Cornerstone activated and X-Shortcodes deactivated.

Let us know more details

Thanks

Joao

[Debbie AParticipant]

This reply has been marked as private.

[Rue NelModerator]

Hello Debbie,

I have tested Cornerstone in your site. I can confirm that no elements is displaying in the preview pane. Could you please reinstall Cornerstone? Would you mind providing us the ftp login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[Debbie AParticipant]

This reply has been marked as private.

[RadModerator]

Hi there,

Should be okay now, cheers 🙂

Thanks!

[Debbie AParticipant]

This reply has been marked as private.

[RadModerator]

Hi Debbie,

I installed Transient Cleaner plugin, then cleared your transients(aka cache).

Cheers!

[Author]

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