[xtjoeywxParticipant]

I’ve migrated my site according to your directions using WP Migrate and the elements on cornerstone were loading just fine on my local environment. After the migration they just spin loading now. I’ve tried all of the different things I’ve found searching around this forum and nothing seems to work. Can you please help me figure it out?

Thanks in advance. You guys are great.

[xtjoeywxParticipant]

This reply has been marked as private.

[ChristianModerator]

Hey there,

Please try to install and run Transient Cleaner (https://en-ca.wordpress.org/plugins/artiss-transient-cleaner/).

1. Install Transient Cleaner
2. Navigate Dashboard -> Tools -> Transients
3. Set Clear Expired Transients -> Enable
4. Select Run Now
5. Set Remove All Transients -> Enable
6. Set Remove All Transients -> Optimize Afterwards
7. Select Run Now
8. Recheck your Cornerstone for functionality

Let us know how it goes.

Thanks.

[xtjoeywxParticipant]

Hi Christian, I tried that and it didn’t fix Cornerstone’s functionality. You may log in and see if you would like.. Credentials are above.

[Rue NelModerator]

Hello There,

Thanks for the updates. It seems that Zopim live chat is generating a JS error on the page. Please deactivate or temporarily disable Zopim live chat. And Since you have installed a caching plugin W3 Total Cache, please clear your plugin cache first before testing your site. This can cause the changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Caching plugins are best to turn on only when you’ve finished building the site.

Hope this helps. Kindly let us know.

[xtjoeywxParticipant]

It didn’t work. I did exactly as you asked. I disabled Zopim, cleared the cache both in W3 and in my browser and that didn’t seem to change anything. The elements still just “spin” (keep loading) while in Cornerstone.

[RupokMember]

Hi there,

Thanks for writing back! You can try connecting to your root WordPress directory via FTP and open the file wp-config.php and add following at the bottom:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Note that if your host limit the memory on server then it might not work. In that case ask your hosting provider to increase PHP memory limit.

You can find more information on http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP.

Hope this helps.

Cheers!

[xtjoeywxParticipant]

I actually already added that before I even started this thread. It doesn’t change anything. Any other ideas?

[FriechModerator]

Hi There,

Did you intentionally placed the Google Tag Manager code in the footer content? Would you mind moving that to the Google Analytics extension.

And do you have a custom footer? There is a CSS that seems to be mixed with the Zopim script, that causing a syntax error.

Also deactivate the Revslider in the meantime as it is also throwing an JS error, that could be related to Zopim script error too.

And also try adding this line.

define( 'CS_LEGACY_AJAX', true );

On the wp-config.php file, just above the memory limit declaration.

Let us know how it goes.

Thanks.

[xtjoeywxParticipant]

Ok. I fixed the zopim css syntax error, I deactivated Slider Revolution and Zopim then I added define( ‘CS_LEGACY_AJAX’, true ); to wp-config.php Then I retested a page with cornerstone. It still has a loading issue when it comes to loading elements. Is there anything else I can do to fix this?

[RadModerator]

Hi there,

Cornerstone works, but not just on specific pages such as homepage. The issue is more related to content and it could be corrupted. Please try re-migrating it but this time, using All in one migration plugin. Your content could be corrupted by your recent migration. I even tried fixing it but it won’t, the last option is re-migrate it again, or simply export your content from your local as templates, then import it to your live pages.

And please disable all other plugins while we’re testing, I can see 21 Ajax requests, and one of them could be affecting how cornerstone works. I can disable them, but please let me know if it’s okay on live.

Thanks!

[xtjoeywxParticipant]

I’m aware of the home page not working. I just haven’t gotten around to fixing the home page by downloading the template from my staging site and then re-uploading it to the live site.

Have you checked any of the other pages to see that cornerstone works, it just doesn’t load all of the elements?

I’m in the process of updating and fixing plugins as well. This site was a mess and still is prior to this new X theme install. I’m thinking that could be a reason why too. I’ll deactivate all of them late tonight and let you know what happens.

[RadModerator]

Hi there,

Yes, it works at least on my end, but too slow. And sure, please let us know.

Thanks!

[xtjoeywxParticipant]

I still can’t find out why the cornerstone elements load extremely slow and most of the time not at all. They just spin. Is there anything else you guys think I should try?

[RadModerator]

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