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  • February 25, 2017 at 11:54 pm #1385924
    Reibreads
    Participant

    Hello,

    Cornerstone is stuck eternally on the splash page. Constantly loading and loading and loading and loading and loading.

    I have:
    1) increased wp-config.php allowable storage
    2) deactivated all plugins

    Neither of these seemed to work. Help!

    URL: myaglab.com
    Wordpress version: 4.7.2
    X version: 4.6.4
    Cornerstone plugin version: 1.3.3

    February 26, 2017 at 2:24 am #1385984
    Rue Nel
    Moderator

    Hi There,

    Thanks for writing in! Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    February 26, 2017 at 1:36 pm #1386374
    Reibreads
    Participant
    This reply has been marked as private.
    February 26, 2017 at 7:19 pm #1386639
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! I have logged in and modified your wp-config.php file. I increased your PHP memory limit up to 512MB.

    Please try to edit the page in Cornerstone again. When I test it, I have successfully load it.
    http://prntscr.com/edsdy3

    February 26, 2017 at 8:44 pm #1386712
    Reibreads
    Participant
    This reply has been marked as private.
    February 26, 2017 at 11:11 pm #1386840
    Lely
    Moderator

    Hi There,

    In that case, please try checking in with your hosting and see if you’re not maxing out memory. Even if we adjust it worpdress but then it is limited on hosting it will still be slow.

    February 27, 2017 at 12:39 am #1386916
    Reibreads
    Participant
    This reply has been marked as private.
    February 27, 2017 at 12:48 am #1386922
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! I have checked your site again and even created a test page in Cornerstone. I no longer have problems using Cornerstone in your site. What browser are you using? Please try to use Chrome or Firefox browser and see how it goes.
    http://prntscr.com/edunns
    http://prntscr.com/edunqi
    https://myaglab.com/an-x-test/

    Please let us know how it goes.

    February 27, 2017 at 12:15 pm #1387628
    Reibreads
    Participant
    This reply has been marked as private.
    February 27, 2017 at 2:00 pm #1387778
    Joao
    Moderator

    Hi There,

    Please try a different browser.

    Let us know how it goes,

    Joao

    March 4, 2017 at 12:32 am #1394149
    Reibreads
    Participant
    This reply has been marked as private.
    March 4, 2017 at 4:18 am #1394278
    Christopher
    Moderator

    Hi there,

    Provided WP credentials don’t work anymore, please check.

    Thanks.

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