[IsaacSimonParticipant]

Hi there. For some reason cornerstone isn’t displaying correctly in the editor. I attached a screenshot. It displays fine on the front end, just not if you want to edit anything. The same display issue is happening on two other sites for the same client as well. https://goldbergjones-or.com https://goldbergjones-wa.com https://goldbergjones-sandiego.com

I don’t have this issue on any other client websites though (which is like 50 different sites), only the 3 for this client.

I thought it could be a plugin interaction, so I disabled them all except the X-plugins, and it didn’t help. But I do use the same plugins on every site though, so that shouldn’t be the issue. I’d imagine if it was, I’d have similar display issues on my other client sites as well.

Thank you in advance,

Mary Beth

[Rue NelModerator]

Hello There,

Thanks for writing in! Are you using CloudFlare? The Cornerstone builder takes place on the front end, so sometimes Cloudfare tries to cache its resources. This can cause stale data to be loaded. To resolve this, you’ll need to disable Cloudfare when the builder is in use. This won’t effect front end performance at all.

1. Log into CloudFlare and navigate to “Page Rules”
2. Add a new rule using this URL pattern: *.example.com/*?cornerstone=1
3. Under custom caching, enable “Bypass cache”
4. Turn Performance “Off”

If you’re still having issues editing a page, you may need to login to Cloudfare again and purge the cache.

Please let us know how it goes.

[IsaacSimonParticipant]

This reply has been marked as private.

[Rue NelModerator]

Hello There,

After further inspection in your site, I found out that you have inserted a broken html code in the topbar content. Please correct it and use this code instead:

<div class="awd-topbar">
<span class="awd-add">1200 WESTLAKE AVE N #700, SEATTLE, WA 98109</span>
<a href="tel:1-800-348-6723"><font class="google_number">CALL : 1-800-DIVORCE</font></a>
</div>

And another thing, in some of your text element, you have inserted an invalid html code as well. The correct format should be this:

<a href="/awd/practice-areas/divorce/">
 <div class="service-box style_1">

  <figure class="icon">
   <img src="/awd/wp-content/uploads/2015/11/scales-200.png" alt="Divorce" data-pin-nopin="true">
  </figure>

 </div>
</a>

<div class="service-box_body">

 <h2 class="title">DIVORCE</h2>
 
 <div class="btn-align">
  <a href="/awd/practice-areas/divorce/" title="READ MORE" class="btn btn-inverse btn-normal btn-primary " target="_self">read more</a>
 </div>

</div>

Please keep in mind that any broken code you may insert anywhere in the site could potentially create issues. It can even break Cornerstone. Always remember to indent your code so that you can easily se any unclose or invalid html tag.

[IsaacSimonParticipant]

I’d try the second code you sent but since Cornerstone doesn’t display the page elements there’s no text element box to put it in to see if that’s why Cornerstone isn’t working.

Any other suggestions?

[IsaacSimonParticipant]

I tried swapping our the CS plugin with an even older version from a January 2016 website installation I did and now it works. Apparently the plugin version I replaced it with yesterday wasn’t old enough.

Thanks

[IsaacSimonParticipant]

With further testing this still seems to not work properly. We were able to bring up the Cornerstone editor and see content but there was no effect when trying to add a template. I’ve updated it again since if we’re going to bother troubleshooting this it might as well be with the latest version.

We have two sites which are basically clones except we never updated past Cornerstone v. 1.0.11 on them and seem to work alright. All sites are on Cloudflare but we have a page rule to block caching on cornerstone pages.

The credentials above still work, but any guidance at all would be appreciated.

Thanks!

[RadModerator]

Hi there,

I installed Transient Cleaner plugin and cleared the transient/caches. Elements should be displaying now.

Cheers!

[IsaacSimonParticipant]

That did the trick, thank you!

I did notice a conflict between Cornerstone and the Heartbeat Control plugin ( https://wordpress.org/plugins/heartbeat-control/ ). It seems to prevent you from using Cornerstone at all on newly-created pages.

This isn’t a big deal, I’ve just disabled that plugin. Thought the information may be useful to your team if you were unaware of the issue.

Thanks again!

[FriechModerator]

Thank you for letting us know, we’ll take a look on this.

Have a good day.

[Author]

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