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  • October 1, 2015 at 10:27 pm #607463

    Kraig W
    Participant

    I have tested the parallax background effect / transition at IE 11 but unfortunately the effect is wonky.

    May I know what necessary fix to do to my part to address the issue?

    Thanks,
    Alfie

    October 1, 2015 at 11:51 pm #607545

    John Ezra
    Member

    Hi Alfie,

    Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    October 2, 2015 at 11:35 am #608332

    Kraig W
    Participant
    This reply has been marked as private.
    October 2, 2015 at 2:35 pm #608539

    Nabeel A
    Moderator

    Hi again,

    Thank you for providing the credentials, please deactivate all third party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how this goes!

    October 9, 2015 at 4:42 am #617848

    Kraig W
    Participant

    Hello Again,

    We did disable all the plugins leaving just the cornerstone but still the issue exist. We use this staging site http://abundantyogi.com/dev/homepage-sandbox/

    I also added your access to this domain. You can play around there but please be careful that you are not in our live site.

    Thanks

    October 9, 2015 at 5:57 am #617946

    Zeshan
    Member

    Hi Kraig,

    Thanks for the URL!

    Unfortunately, I’m getting Password Protected form even after I logged in to your site (see: http://prntscr.com/8pf1en). Please provide us with the password.

    Thank you!

    October 10, 2015 at 11:31 am #619549

    Kraig W
    Participant
    This reply has been marked as private.
    October 10, 2015 at 10:06 pm #619917

    Christian
    Moderator

    Hey Kraig,

    When you say “wonky”, do you mean the parallax effect is sort of like jumpy when you use the scroll wheel in your mouse? If so, you might want to try out our Smooth Scroll extension (see http://theme.co/x/demo/extensions/smooth-scroll/). Also, your background images are not optimized which might lead to page performance issues. One image I see is 500kb in file size which is huge. Please optimize your images using a service or plugin like WP Smush.it and it is best to use jpgs.

    Thanks.

    October 12, 2015 at 2:56 am #621113

    Kraig W
    Participant

    Actually, I tested http://theme.co/x/demo/extensions/smooth-scroll/ using mouse scroll button. It is little bit wonky and we decided to not to use the smooth plugin in our site because it becomes worse than having it.

    Implementing smooth scrolling fixed the issue in IE, however, viewing in other browsers suffered. Namely Chrome.

    What can you suggest because we are using most in chrome than IE. However even I disable the smooth plugin, we still experience small amount of wonky in chrome.

    October 12, 2015 at 3:30 am #621153

    Rad
    Moderator

    Hi Kraig,

    Have you tried changing smooth scroll setting? When a content has too much content and large parallax, it tends to be jumpy. The same reason it’s disabled for mobiles.

    Parallax is controlled by javascript, while smooth scroll too and the combination of both requires processing power in which chrome fails. Too many effects and easing would cause this.

    Though IE, might be handling the processing much better than chrome in this case.

    I’m not sure what else I could provide, but you may try disabling some parallax to get the performance you prefer while smooth scroll is active.

    Thanks!

    October 12, 2015 at 11:35 pm #622621

    Kraig W
    Participant

    Yes I have tried the settings with several amounts and still the chrome is a little bit wonky and jumpy when using mousescroll.
    We cannot also disable all the parallax there as it is needed for our specifications. I think we need to invest getting third party parallax plugin to do the fix. Thanks

    October 13, 2015 at 12:24 am #622672

    Rupok
    Member

    You are welcome! Let us know if you face any other issue with the theme.

    Cheers!

    October 14, 2015 at 3:18 am #624356

    Kraig W
    Participant

    Thank you for your reply. From what you said, it sounds like the combination of the X parallax javascripting together with Smooth Scroll requires processing power that causes Chrome to fail.

    Our situation is that without Smooth Scroll, our site in IE has poor performance. And now, with Smooth Scroll activated, our site has poor performance in Chrome.

    What is your suggestion for resolving the fact that the X theme parallax is not cross-browser compatible and the solution of Smooth Scroll is also not cross-browser compatible?

    October 14, 2015 at 3:42 am #624378

    Jack
    Keymaster

    Hi there Alfie,

    Hope you’re well today and thanks for writing back.

    The main issue when using smooth scroll is, you effectively hijack the scrolling of the page to set the scroll speed, which acts a lot differently in webkit based browsers (Firefox, Chrome, Safari) than non webkit based browsers (IE).

    I’d recommend modifying the scroll speed within the add-on settings for smooth scroll to see if that improves the performance in Chrome to a acceptable level for you. 🙂

    Thank you!

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