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  • February 25, 2017 at 3:42 pm #1385652
    contactbenny
    Participant

    Hello,

    I’m wondering if anyone can help me?

    I’m in the process of building a new site using X, but every time I activate the bundled ‘Revolution Slider’ plugin. Cornerstone then ceases to load at all?

    I’ve tried disabling all other plugins too, but to no avail. Any ideas would be really appreciated?

    Cheers.

    February 25, 2017 at 11:31 pm #1385920
    Christopher
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    February 26, 2017 at 4:26 pm #1386476
    contactbenny
    Participant
    This reply has been marked as private.
    February 26, 2017 at 9:17 pm #1386743
    Darshana
    Moderator
    This reply has been marked as private.
    February 26, 2017 at 10:02 pm #1386778
    contactbenny
    Participant
    This reply has been marked as private.
    February 26, 2017 at 11:51 pm #1386881
    Rue Nel
    Moderator

    Hello Ben,

    Thanks for updating in! If you have ftp access, you can simply connect to ftp and edit the .htaccess easily. When using cPanel or WHM, you will need to go to File Manager and edit the .htaccess from there.

    Hope this helps.

    February 27, 2017 at 6:32 am #1387166
    contactbenny
    Participant
    This reply has been marked as private.
    February 27, 2017 at 7:07 am #1387208
    Christian
    Moderator

    Try removing anything outside of the WordPress default rules that starts from # BEGIN WordPress and ends with # END WordPress. It is best you contact your hosting provider though as they might have added the rules on top of WordPress default. Please also backup the htaccess file first.

    Thanks.

    February 28, 2017 at 12:55 pm #1389154
    contactbenny
    Participant

    Hi there,

    Just to let you guys know, the issue was resolved with my server… the .htaccess file was all okay in the end.

    The problem was resolved by increasing the memory limit for the PHP version 5.6 in its corresponding php.ini file.

    If anyone needs to do this too…. You can change the memory limit of different PHP version from WHM.

    >Login to WHM >> software >> MultiPHP INI editor >> select the PHP version and then you can change the values.

    This can also be done from within cPanel too.

    Many thanks to team Themeco 🙂

    February 28, 2017 at 11:56 pm #1389782
    Lely
    Moderator

    You’re always welcome!

    Glad this is now sorted out!

    Cheers.

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