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[patrickju]

I am opening a new ticket on this subject as requested to shorten the thread. Please reply and I will send you my domain login information again. thanks.

[patrickju]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for writing in! We have logged in and checked your site. We were not able to investigate further because we do not have any ftp access to your site files. Meanwhile, We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

And at the same time, please make sure that you are using the supported PHP version. WordPress 4.7 requires at least 7.0 (https://wordpress.org/about/requirements/). In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:

Dear host,

I\'m interested in running the open-source WordPress <https://wordpress.org/> web software and 
I was wondering if my account supported the following:

- PHP 7 or greater
- MySQL 5.6 or greater
- The mod_rewrite Apache module
- HTTPS support

Looking forward to your reply.

Hope this helps. Kindly let us know.

[patrickju]

This reply has been marked as private.

[patrickju]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for updating in! I have checked your wp-config.php file and change it to at least 728M. When I edited your pages, I do not see any loading elements. Everything is smoothly working. Please check out my test page here:
http://test.higherhealing.ca/an-x-test/?cornerstone=1
http://prntscr.com/eijzow

Which elements you were trying to insert? Are you using text element or raw content? Could you please post in your reply what did you insert in the text/raw content elements?

Thank you in advance.

[patrickju]

Hello, thank you so much for your help. I was adding “Custom Title” and “Text” when the problem started. You fixed it – Cornerstone is working again! Can I activate the third party plugins now? Thanks again.

[Rad]

Hi there,

Yes, please activate them again and let us know if there further related issues 🙂

Thanks!

[Author]

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