[Rue NelModerator]

Hello There,

Please keep in mind that Cornerstone will check if X theme is installed. it will look for the x folder. If it cannot find it, it will act as a standalone plugin and not as a bundled X plugin. This is why when you renamed the x folder, it asked you to validate Cornerstone. The X theme license code will not be valid. You will have to get a separate Cornerstone license instead.

Hope this explains it.

[Mark PParticipant]

I am having the same problem. I’ve revoked and renewed the license multiple times and tried to make sure that Cornerstone is installed under the right folder name via FTP (X) … no luck. X Theme is validating. Cornerstone is not. Help?

[Rue NelModerator]

Hello There,

Thanks for updating this thread! At this time we kindly ask that you open up your issue in a separate thread along with your site credentials. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

Thanks!

[zandastrofield1Participant]

Hi I am having a problem getting Cornerstone validated too.

I am following the instructions: https://community.theme.co/kb/product-validation/

However it does not give me the option to enter my purchase key.

When I go to the page under cornerstone>Home it does not give me the option to enter the product key anywhere.

I will put logins below.

Thanks,

Z

[ChristopherModerator]

Hi there,

Please open a new topic and provide us with URL, login credentials and purchase code in private replay.

Thanks.

[gcandeloriParticipant]

This reply has been marked as private.

[FriechModerator]

Hi There,

Thank you for the credentials, is this (http://www.petrinovic.cl/web/index.html) the site? Its not using X|Theme and I can’t login on your admin dashboard.

Please clarify.

[gcandeloriParticipant]

This reply has been marked as private.

[JoaoModerator]

Hi There,

If you are having just problems with Layer Slider not updating to version :

LayerSlider v5.6.9 support.

I recommend you deleting the plugin via FTP on your folder wp-content/plugins/

And go back to Addons and re-install it. You won´t lose your work, all your changes are stored in the database and not in the plugin folder.

If the plugin isn recommending you to update to a version above 5.6.9, you cannot update because it has not been tested by our developers yet but still sometimes the plugins will push the update messages.

You always can find the latest version available at: https://theme.co/changelog/

Hope it helps

Joao

[ferwedaParticipant]

I have the same problem overhere. I found a solution. This only applies when i deactivate the theme x. Activate theme X and problems are solved

[RadModerator]

Hi there,

It’s because your cornerstone is bundled to X theme. Bundled cornerstone is different from standalone cornerstone, bundled cornerstone requires X theme to be active. While standalone cornerstone should work alone, but requires its own license (cornerstone license is different from X theme license).

Thanks!

[Author]

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