[dpshostParticipant]

Hello,

I purchased the X theme yesterday and I have validated X using the purchase code. Cornerstone still says it needs to be validated even though X is validated.

I looked through the knowledge database and found similar posts so I followed some of those instructions, including revoking the license on my website and on theme.co, but I still have the same problem. I even removed the wordpress install and started with a fresh copy of wordpress, but I still get the same problem . . Cornerstone will not validate.

I am using the following

Wordpress 4.4.2
X 4.4.1
Cornerstone 1.2.2 (before I removed my wordpress install it was 1.2.3)

thank you,
Brad

[dpshostParticipant]

This reply has been marked as private.

[AlexanderKeymaster]

Hi Brad,

I tried logging in, but those credentials didn’t work for me. There was an issue earlier today where the package files were not being served correctly even on validated sites. This made it seem like Cornerstone was not validated, when in fact it was. The issue has since been resolved, so you should be ok if you’re on the latest version of X and Cornerstone.

[Jeroen BParticipant]

I have the same problem, new version of cornerstone can not get validated with the license used to validate the X theme, please help?

[barmenterosParticipant]

I have the same problem. My Envato purchase code worked for registering, I also assigned my site successfully but every time I try to validate Cornerstone it fails. See enclosed screenshots. Thanks

[JadeModerator]

Hi Jereon and @barmenteros,

Would you mind starting a new thread and provide us with the following?

– Link to your site
– WordPress Admin username / password
– Envato Purchase Code/API Key

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[HelpMeCoachCricketParticipant]

This reply has been marked as private.

[HelpMeCoachCricketParticipant]

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[FriechModerator]

Hi James,

Thanks for the credentials. Did you renamed the x theme folder on this directory /wp-content/themes/? It seems you did and that is why Cornerstone does not recognize your X|Theme.

Please login to your server via FTP and rename the x theme folder to default (just x).

And then re-validate the site again.

Hope it helps, Cheers!

[jiemoloParticipant]

Hello There,

I am experiencing same issue.

[Rue NelModerator]

Hi There,

Thanks for updating this thread! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[motheroftheforestParticipant]

This reply has been marked as private.

[Rue NelModerator]

Hello There,

Thanks for writing in! Upon checking your site, X theme is not active. And when X theme is not active and validated, Cornerstone will not be validated as well. That’s the same goes with other plugins. X theme has a unique function that make the validation of Cornerstone no longer needed when X theme is active and validated.

And to know more how we utilize the other plugins in X, please check out our knowledge base here:
https://community.theme.co/kb/integrated-plugins-layerslider/
https://community.theme.co/kb/integrated-plugins-envira-gallery/
https://community.theme.co/kb/integrated-plugins-convertplug/

Hope this explains it briefly.

[motheroftheforestParticipant]

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[RahulModerator]

Hey There,

You can go to Appearance > Theme and make X theme active.

Thanks

[Author]

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