[Paul RModerator]

Hi,

Kindly create a new topic.

Then provide us with the following info on a separate private reply so we can take a closer look

– Link to your site
– WordPress Admin username / password
– FTP credentials

Thanks

[gavin.payneParticipant]

a little bit of trial and error… it seems that the Polylang plugin was causing the issue here. I just deactivate it and all is good.

What do you recommend for multi language website?

[Paul RModerator]

Hi,

You can try one of these third party plugin.

WPML – X includes built in integration with WPML and works flawlessly straight out of the box, if you already have WPML installed, you can read about translating a theme with WPML here.
qTranslate X – A free alternative to WPML, offering the ability to translate WordPress themes and plugins from the WordPress admin.

Please refer to the link below for more information.

https://community.theme.co/kb/translation/

Thanks

[praxioParticipant]

Hi Themeco guys… same problem on my site. Have tried all the above solutions without success. I now don’t have any active plugins except Cornerstone and still have template issues.

My sandbox site has none of the recent updates for X Theme or WordPress and that appears to function correctly.

Have attempted:
– switching themes
– switching to parent x theme
– deleting and reinstalling cornerstone via FTP
– clearing cache, cookies etc.

My site details in the private reply below.

[praxioParticipant]

This reply has been marked as private.

[Rue NelModerator]

Hello There,

Thanks for updating this thread! You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

We may recommend that you increase your memory allocated to PHP. You can check this warning in WooCommerce > System Status > WordPress Environment > WP Memory Limit. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

[praxioParticipant]

Nope no joy.

I’ve deactivated all Third Party Plugins except Cornerstone and WooCommerce.
I’ve also updated the memory allocated to PHP with no effect.

Maybe a downgrade of X is called for?

[Paul RModerator]

Hi,

Can you provide us your ftp login in private reply so we can take a closer look.

Thanks

[praxioParticipant]

This reply has been marked as private.

[RadModerator]

Hi there,

Some of your data are corrupted, but I like to bypass it with this code,

if( !is_array($elements) || count($elements) <=0) return $elements;

to this file /wp-content/plugins/cornerstone/includes/classes/builder/class-data-controller.php on line 51.

But any change that I added won’t take effect, even adding some debugging to trigger an error isn’t working. Do your hosting has some internal caching feature? Or the provided FTP is pointing to the correct folder?

Thanks.

[praxioParticipant]

Hi there,
I’ve raised a ticket to find out. I will update this thread with their answer.

Thanks

[ZeshanMember]

Thanks! Let us know how it goes.

[praxioParticipant]

Hi Themeco.. looks like a PEBCAK issue….

I’ve done some experimentation on my side too and it looks like somewhere my installation has been corrupted. I tested the theme and functionality with a vanilla wordpress install and X Theme + Cornerstone plugins (no licence activation) and the Template Upload works.

[Rue NelModerator]

Hello There,

That sounds good! We’ve also been scratching our heads why it disappeared in your installation and it just works fine in our test servers. Thank for letting us know. If you need anything else we can help you with, don’t hesitate to open another thread.

Best Regards.

[Author]

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