[ZealousMWSParticipant]

[ZealousMWSParticipant]

The email form is constantly there! I don’t know why? Please help!

I have logged out and back in again. I have closed the program, shut down computer, etc.

[ZealousMWSParticipant]

Also, why does my kaspersky internet security keep blocking the forum pages? How can I get it to stop?

[ZealousMWSParticipant]

Please assist! Urgent!

[RadModerator]

Hi there,

Thanks for posting in.

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

And about karpersky, sorry but we’re not able to answer it. You may contact kaspersky for that as other anti virus isn’t behaving like that.

Thanks!

[ZealousMWSParticipant]

This reply has been marked as private.

[ZealousMWSParticipant]

This reply has been marked as private.

[ChristopherModerator]

Hi there,

Email form appears to be in section 1 although it didn’t add in there, have you ever switched between editors and edited this page outside Cornerstone ?

Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know about it.
Hope that helps.

[ZealousMWSParticipant]

Hello again,

I deactivated every third party plugin with no success. Then I tried a couple of themco plugins that I had recently worked with.

It appears that there is something going on with the content dock plugin when I insert the themco email form plugin form into the content dock. When I remove the email form I have no problems with cornerstone, but when the dock has the form it looks just like it did before. I don’t know what I did to cause this, I hope this will help you narrow down the problem in the coding. Thank you again for your assistance.

[ChristopherModerator]

Hi there,

Please disable all none X related plugins and re add the email form in content dock plugin so we can see the issue.

Thanks.

[ZealousMWSParticipant]

Okay guys! I have it all ready for you! It is having issues again. I will be on tomorrow morning to work so I will see what you find out in the am. Thank You again!

You guys are a very big help!

[LelyModerator]

Hello There,

Thanks for posting in.
Upon checking this error exist on the console.
Uncaught TypeError: $(…).addClass(…).niceScroll is not a function(anonymous function) .
Though I can’t duplicate the error on my test site. Can you deactivate Smooth scroll plugin and see if it works. If yes, try to delete the folder x-smooth-scroll on wordpress-folder/wp-content/plugins/ then you may install it again via Addons > Extension. The file might be corrupted. This usually happens when there’s a timeout of connection during plugin installation.

Please also purge your cache to see result instantly.

Hope this helps.

[ZealousMWSParticipant]

Okay, so I deleted the file from my file manager and I purged my browswer cache. And the problem is still occuring. I have not yet reinstalled the smooth scroll plugin. Is there another way to purge the site cache that I am not aware of? And what else do I need to do?

[ZeshanMember]

Hi there,

I am able to replicate this issue in my local setup. It looks like a conflict when Content Dock is enabled. I’ll forward it to our developers for further investigation. In the meantime, you could try disabling Content Dock while working on Cornerstone.

Thanks!

[ZealousMWSParticipant]

Okay, that is what I will do until you tell me otherwise! Thank you!

[Author]

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