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Whenever I try to delete an element – e.g. a text area – it opens a bar on the left that states, “Are you sure you wish to delete this element?” giving me the option to click “yep” or “nope”. I click either button and nothing happens and that bar never disappears. This means i can’t delete an element, and once I try I can’t edit anything else in the left sidebar in cornerstone. Any help would be much appreciated!
Hello There,
Thanks for writing in! I spend some time investigating in your site. One thing I noticed is that there are 26 plugins that are out dated. Most of the time outdated theme and plugins could potentially create issues in your site. Please make sure that you are up to date. You could also try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Please let us know how it goes.
Hello There,
Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / passwordDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.
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