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[chimanis]

Hi there,
Cornerstone is crashing each time I move a section on the home page.
I’ve tried clearing the cache and de-activating all 3rd party plugins but it’s still happening.
Please can you help? I’ll send my site / login details via pm.
Simon

[chimanis]

This reply has been marked as private.

[Joao]

Hi Simon,

Hi There,

Would mind adding this in your wp-config.php located at the root directory of your site.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line

/* That’s all, stop editing! Happy blogging. */

Here you have a video tutorial in any case:

Let us know how it goes.

Thanks

[chimanis]

Hi Joao,
Thanks for your reply – the website host (TSO hosting) has kindly added the code, but it hasn’t made any difference. Could I check whether you have any other suggestions?
Thank you,
Simon

[Jade]

Hi Simon,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If this doesn’t work, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[chimanis]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for updating in! When I checked your site, I cannot view the given url. I am only seeing this:

Meanwhile, please ensure that your are using the latest supported PHP version. WordPress 4.7 requires at least 7.0 (https://wordpress.org/about/requirements/). This could possibly be the cause of the issue. In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:

Dear host,

I\'m interested in running the open-source WordPress <https://wordpress.org/> web software and 
I was wondering if my account supported the following:

- PHP 7 or greater
- MySQL 5.6 or greater
- The mod_rewrite Apache module
- HTTPS support

Looking forward to your reply.

Hope this helps. Kindly let us know.

[chimanis]

This reply has been marked as private.

[Rad]

Hi there,

May I know the details of crashing issue? I checked it and it works just fine even by dragging content. I though it’s javascript related, but maybe something else. Please provide a video recording.

Thanks!

[Author]

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