[multimediamakers2Participant]

Hi there

Hope this finds you well.

I wanted to change the order of some sections today and in the visual editor (right of the screen) all other sections seems to disappear (again, this happens in the visuals, not in the sections at the left of the screen). Of course I haven’t saved this, fearing I might lose all content.

I have added a screenflow video. You will see I’m changing the order at the left, and by doing that, all content at the right vaporises.

Because I was using an older X theme version, I updated my theme X and all other plugins that needed an update, and that not only led to not solving the issue but also to make the slider revolution disappear (I posted about that problem here: https://community.theme.co/forums/topic/revolution-slider-disappears-after-updating/#post-1229236)
In having said that, I’m using theme X’s latest version.

Thanks for your much appreciated help on this matter.

[multimediamakers2Participant]

This reply has been marked as private.

[ChristopherModerator]

Hi there,

I can’t replicate this, please see :

Would you please check again and confirm me?

Thanks.

[multimediamakers2Participant]

Ok, this is weird. After some further research, the problem seems to exist on Google Chrome, not on Safari. I’ve cleared my cache in the meanwhile and the problem still exists on Chrome.

Which browser did you use? What else can I do? I always use Chrome.

[LelyModerator]

Hello There,

I did test using chrome too. See this:http://screencast-o-matic.com/watch/cD6OiLjGp8
Unfortunately, I am not able to duplicate the issue. I am Windows and then Chrome browser on the screencast.

[multimediamakers2Participant]

Hi there

Just wanted to update the website. Used Safari now, same issue. https://multimediamakers.wistia.com/medias/4djtlb8i69

Also noticed that, when I add a section, X generates two sections. If I delete 1, they both disappear. This seems like a bug to me. https://multimediamakers.wistia.com/medias/28wtpa2z3w

When I save the content after seemingly the content has disappeared in the visual editor, the website is still there. So it’s a Cornerstone issue. I don’t lose any content, which is positive.

Not sure what to do. I’m devastated because it seems like I can’t update the website anymore.

[Paul RModerator]

Hi,

I can’t seem to replicate this issue across my test sites. There could be some conflicting items that are specific to your site.

Can you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If that doesn’t help, please provide us your ftp login in private reply.

Thanks

[multimediamakers2Participant]

Hi,

Thanks!

I could create an entire new page without trouble after disabling Revolution Slider.
From the new page, I created a DP Front page template.
Inserted that one to the homepage (which deleted old content).

Added a new section and Bam, everything disappeared again in the Cornerstone editor.

Although I thought this might have been caused by the RevSlider, it seems now this is a bug on the homepage only (tested with other pages and no probs).

Will send ftp login in private message. Thanks for your quick feedback.

[multimediamakers2Participant]

This reply has been marked as private.

[Rue NelModerator]

Hello There,

Thanks for providing the ftp credentials. I went ahead and increased your PHP memory limit by editing your wp-config.php file. After that, I created a test page and even edited your homepage. It seems that the issue has been resolved. Please check out my screenshots:
http://prntscr.com/d159kz
http://prntscr.com/d15722

Hope this helps.

[multimediamakers2Participant]

Wow, thanks so much! I haven’t tested this today but will do later on. Once again, thanks so much.

[ChristianModerator]

You’re welcome.

[multimediamakers2Participant]

Hi there, I haven’t had any more issues. However, making a new website now and having exactly the same issue going on (on Chrome). Can you elaborate on the wp-config.php file please? What exactly did you do? I’ve already increased the memory limit because I had a problem with Cornerstone that kept loading. So I added this:

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

Thanks!

[multimediamakers2Participant]

This reply has been marked as private.

[Paul RModerator]

Hi,

You just need to add this code before /* That’s all, stop editing! Happy blogging. */

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

http://screencast.com/t/zhugsRJRw

Hope that helps.

[Author]

Posts