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  • February 15, 2016 at 1:55 am #796010

    Paul R
    Moderator

    Hi,

    It would be best to check with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

    February 24, 2016 at 12:39 pm #810622

    tenrec
    Participant

    I am receiving an error when installing Cornerstone. The installation of X works fine. Once I install cornerstone and enable debugging, I get an error and the page stops rendering.

    I saw in previous responses that permissions could be at fault. I opened permissions on the web root to 777 and that didn’t resolve the issue. Please advise.

    I am including the documents with error details in a follow-up ‘private’ post. thanks

    February 24, 2016 at 1:21 pm #810687

    tenrec
    Participant
    This reply has been marked as private.
    February 24, 2016 at 1:22 pm #810688

    tenrec
    Participant
    This reply has been marked as private.
    February 24, 2016 at 3:10 pm #810839

    tenrec
    Participant
    This reply has been marked as private.
    February 24, 2016 at 5:56 pm #811060

    Rad
    Moderator

    Hi there,

    Thanks for providing both, the issue is caused by Contact Form 7’s missing class.

    Fatal error: Call to undefined method WPCF7_ContactForm::id() in /var/www/clients/startuppercolator.com.staging.tenrec.com/html/wp-content/plugins/cornerstone/includes/elements/_alternate/contact-form-7.php on line 25

    Please try deleting your CF7 plugin and install it back, and add a valid form. Then edit your existing pages that has the old form and change them to the latest form.

    Thanks!

    February 24, 2016 at 11:02 pm #811453

    tenrec
    Participant

    Great, thank you. I noticed that the plugin had been updated and that the latest version isn’t compatible with my wordpress version.

    February 25, 2016 at 12:20 am #811536

    Zeshan
    Member

    Glad we could help! 🙂 Yes it’s advisable to keep your WordPress, plugins and themes up to date.

    Cheers!

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