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  • May 9, 2016 at 7:18 pm #983198
    mvonw
    Participant

    After doing some updates, my cornerstone UI is suddenly missing most of it’s icons. I saw a number of other posts regarding this issue. I tried removing X theme and cornerstone and reinstalling both. That did not work. The lower row of action buttons only displays the save button and the media target option buttons.

    I have disabled all of my plugins

    The strange thing is thing is that I tried accessing my site from another computer via a different ISP and machine and most (but not all) of the icons were visible in cornerstone. I have tried multiple browser and cleared the browser cache on all of them.

    May 9, 2016 at 11:17 pm #983488
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    May 10, 2016 at 9:22 am #984157
    mvonw
    Participant
    This reply has been marked as private.
    May 10, 2016 at 11:52 am #984409
    Rupok
    Member

    Hi there,

    Thanks for updating. It seems the Font Awesome icons are not loading due to 404 error. I can’t even access this directly with absolute URL – http://www.passaconaway.com/wp-content/plugins/cornerstone/assets/fonts/font_awesome/fontawesome-webfont.woff

    So let’s check the directory to see if the fonts are exists there. If it doesn’t exists then you know something missing and you need to re-install Cornerstone. But if you can see them but doesn’t load then it’s permission issue. Please try resetting your WordPress files and folders permissions. The correct settings can be found at http://www.smashingmagazine.com/2014/05/08/proper-wordpress-filesystem-permissions-ownerships/

    Hope this helps.

    Cheers!

    May 10, 2016 at 12:00 pm #984422
    Thai
    Moderator

    Hi There,

    I was unable to change the permission of these files:

    – http://www.passaconaway.com/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.woff
    – http://www.passaconaway.com/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.woff2

    Could you please contact to your hosting provider change the permission to 644?

    Thanks.

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