[chill986Participant]

I’ve used ConvertPlug on another site, and it’s great, but trying to add a modal on a site now, and when I go to the design page, there’s no modal edit area in the middle like I would expect (I’m using the blank template), and I see the “convertplug preview” page with a “server error – 404” at the bottom of the page.

Happy to give my credentials – I’m hoping you have the ConvertPlug guys here to help with troubleshooting. We were hoping to launch the site on Monday. Thanks for any help you can give me.

[Rue NelModerator]

Hello There,

Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[RadModerator]

Hi there,

Thanks for writing in and yes please provide your credentials in private reply.

You may also contact your hosting provider, most case like this are hosting’s security blocking specific URL or request.

Thanks!

[chill986Participant]

Same server, unlikely one would be blocked and another not – plus they have the same URL. We are underdevelopment, and there is no domain pointing to the nameservers yet – can you do a nano /etc/hosts with the domain name? I can give you credentials if you can, but no reason really to do credentials if you are unable to point the domain to the IP address locally.

[RadModerator]

Hi there,

Yes, please provide the hosts file entries needed. And the login credentials too. But I can’t promise any solution since it’s not even live. It could be pointing to different URL, but I like to check it.

Thanks!

[chill986Participant]

This reply has been marked as private.

[RadModerator]

This reply has been marked as private.

[chill986Participant]

This reply has been marked as private.

[RadModerator]

Hi there,

I’m still getting the same.

Thanks!

[chill986Participant]

My colleague and I have decided to wait until the site is launched to have you take a look at the issue. That should happen today or latest tomorrow. Thanks!

[JadeModerator]

Feel free to let us know how it goes.

[chill986Participant]

This reply has been marked as private.

[LelyModerator]

Hi There,

Thank you for the link. Please try to change the value of Background color from this:
rgb(255,255,255)
To this:

rgba(255,255,255,0)

See attached screenshot.

[Author]

Posts