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  • March 25, 2016 at 2:51 pm #852776
    chill986
    Participant

    I’ve used ConvertPlug on another site, and it’s great, but trying to add a modal on a site now, and when I go to the design page, there’s no modal edit area in the middle like I would expect (I’m using the blank template), and I see the “convertplug preview” page with a “server error – 404” at the bottom of the page.

    Happy to give my credentials – I’m hoping you have the ConvertPlug guys here to help with troubleshooting. We were hoping to launch the site on Monday. Thanks for any help you can give me.

    March 25, 2016 at 7:18 pm #853011
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    March 25, 2016 at 7:23 pm #853013
    Rad
    Moderator

    Hi there,

    Thanks for writing in and yes please provide your credentials in private reply.

    You may also contact your hosting provider, most case like this are hosting’s security blocking specific URL or request.

    Thanks!

    March 26, 2016 at 12:06 pm #853515
    chill986
    Participant

    Same server, unlikely one would be blocked and another not – plus they have the same URL. We are underdevelopment, and there is no domain pointing to the nameservers yet – can you do a nano /etc/hosts with the domain name? I can give you credentials if you can, but no reason really to do credentials if you are unable to point the domain to the IP address locally.

    March 26, 2016 at 6:36 pm #853729
    Rad
    Moderator

    Hi there,

    Yes, please provide the hosts file entries needed. And the login credentials too. But I can’t promise any solution since it’s not even live. It could be pointing to different URL, but I like to check it.

    Thanks!

    March 26, 2016 at 6:41 pm #853732
    chill986
    Participant
    This reply has been marked as private.
    March 26, 2016 at 10:25 pm #853896
    Rad
    Moderator
    This reply has been marked as private.
    March 27, 2016 at 8:34 am #854164
    chill986
    Participant
    This reply has been marked as private.
    March 27, 2016 at 2:55 pm #854401
    Rad
    Moderator

    Hi there,

    I’m still getting the same.

    Thanks!

    March 29, 2016 at 8:11 am #856773
    chill986
    Participant

    My colleague and I have decided to wait until the site is launched to have you take a look at the issue. That should happen today or latest tomorrow. Thanks!

    March 29, 2016 at 12:29 pm #857205
    Jade
    Moderator

    Feel free to let us know how it goes.

    March 29, 2016 at 3:47 pm #857469
    chill986
    Participant
    This reply has been marked as private.
    March 29, 2016 at 11:04 pm #858029
    Lely
    Moderator

    Hi There,

    Thank you for the link. Please try to change the value of Background color from this:
    rgb(255,255,255)
    To this:

    rgba(255,255,255,0)

    See attached screenshot.

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