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[santosfel5]

I have installed Convertplug on my site and using the Pop-Up modal for an email newsletter signup. The problem is, before and after I close the pop-up, it leaves residual elements from the sign-up form making it impossible to click links below it.

Here is an example of how the links should look:

This is how it looks with the Convertplug Popup Modal turned on with the signup form:

You can see the residual code blocking the links here:

If you’d like to test it out, you can by clicking on the “Subscribe to the Newsleter” button on the top of the page: http://dev.ucsaintl.com/FFPC/

Solutions that I have already attempted:
1. Turning off all plugins
2. Clearing Site Cache
3. Clearing my Browser’s Cache

Side Note: The same thing happened when I used the Soliloquy Add-On inside of the Convertplug pop-up modal. I believe this is due the modal not completely removing all the elements from the page.

[Joao]

Hi There,

The images you have attached didnt work for some reason.

I went to your website and have tested it and I couldnt notice any residual element or any abnormal behavior.

I tested it on Chrome and Firefox.

I also have subscribed to the form and it seems like it worked fine(You can delete the email test123@themeco.com from your list by the way)

Can you let us know which browser you are using when experiencing this issue?

Thanks,

Joao

[santosfel5]

I have fixed the image links in my initial post. The browser I am viewing this on is Chrome Version 50.0.2661.94 on a laptop screen that is 1440 x 900. To replicate the issue follow these steps:

1. Go to http://dev.ucsaintl.com/FFPC/
2. Click on the Subscribe to Newsletter button at the top of the page
3. Close the pop-up window
4. Hover over Events and wait for drop down
5. Hover right over Events Calendar or Fort Point Festival
6. See how the links are not clickable?

[Rad]

Hi there,

It’s clickable on my end, please check this video 🙂

https://www.dropbox.com/s/uhnhyj9zshvtxms/bandicam%202016-05-12%2012-19-53-898.mp4?dl=0

Thanks!

[santosfel5]

Okay in your case it looks like Holiday Stroll and Pumpking Magic is covered by the subscription form. Try clicking on Events > Holiday Stroll or Events > Pumpking Magic. You will see the link is being obstructed by the subscription form.

[Joao]

Hi There,

I couldn´t replicate the issue you are mentioning.

I notice that the pop up is showing in a different position from Rad´s video, it is a bit lower (please see image attached).

I could click on Holidays Stroll and Pumpking Magic and access the pages without a problem.

I tested your website on Chrome and Firefox.

Are you still experiencing this issue?

Please let us know,

Joao

[Author]

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