[dmediadParticipant]

Hi

I’ve just installed ConvertPlug. On selecting a modul and on entering the edit/designer page the page hangs and just displays the page loading graphic. The error on the page is attached.

I’ve tried deactivating all the plugins but still no success.

Any ideas?

Thanks
D

[dmediadParticipant]

This reply has been marked as private.

[Paul RModerator]

Hi,

Thanks for writing in! After reviewing the information provided above, I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

[Author]

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