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  • April 2, 2016 at 12:43 am #863495

    Robert
    Participant

    I built one optin that is successfully interfacing to Infusionsoft. The second optin, Contact Us, I built is not. The contact us optin has 4 fields; first name, email, subject and body. Subject and body are custom fields. See the attached screen shot. Can you please help troubleshoot this. Thanks!

    April 2, 2016 at 12:45 am #863499

    Robert
    Participant
    This reply has been marked as private.
    April 2, 2016 at 9:05 pm #864208

    Rad
    Moderator

    Hi there,

    Thanks for posting in.

    The login is incorrect and I checked on different machines and its correctly pointing to your domain. But, so, must be incorrect login information.

    Please check and let me know.

    Thanks!

    April 4, 2016 at 12:18 am #865400

    Robert
    Participant

    I just logged in using the credentials so those are correct. It’s most likely an issue with your HOSTS file. Other support folks who are not familiar with the HOSTS file have had issues. Have someone who is familiar help you edit the file per my instructions above and you’ll be able to connect. Make sure to remove the http:// from the HOSTS file line. Your help desk software automatically puts it in so I can’t remove it from the post. Let me know if you have any questions. Thanks!

    April 4, 2016 at 7:08 pm #866790

    Christian
    Moderator

    Hey Robert,

    It would be best if you contact ConvertPlug support at https://convertplugonx.freshdesk.com/support/home regarding this issue.

    Thanks.

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