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Archive / ConvertPlug Modal Popup "Hide On Devices" Setting Not Taking Effect
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  • January 26, 2017 at 3:50 pm #1346868
    clayton g
    Participant

    Please see http://eatbeautiful.net/.

    In the ConvertPlug > Behavior > Target Visitors > Hide On Devices, “Mobile” is clearly checked. Yet, the modal still appears on mobiles, for multiple users. The cache has been cleared many times, and WP Super Cache is deactivated.

    And thoughts on why it isn’t working and what to try next?

    Thanks.

    January 26, 2017 at 3:53 pm #1346874
    clayton g
    Participant
    This reply has been marked as private.
    January 26, 2017 at 3:55 pm #1346875
    clayton g
    Participant
    This reply has been marked as private.
    January 26, 2017 at 9:24 pm #1347224
    Rad
    Moderator

    Hi there,

    Thanks for writing in.

    I just checked in 3 devices and there is no modal appearing, except it only appears only one time. It could be cache, could you try it again?

    Thanks!

    January 26, 2017 at 9:53 pm #1347245
    clayton g
    Participant

    Hi Rad. It is configured to not appear again for a long time after it is exited or subscribed. You can turn this setting off, so it appears at every visit, in the ConvertPlug settings, if you need to do so to test. However, this is not my concern. My concern is that it is showing on mobile devices when it should not be, because appear on mobile is turned off.

    January 27, 2017 at 1:38 am #1347393
    Rad
    Moderator

    Hi there,

    I never subscribed and it’s my first visit on this site. I also use private browser to ignore the cookies that usually stored on user’s visitor.

    I went ahead and turned it off, still the same, hidden on my mobile. What mobile and browser you’re testing it on?

    Thanks!

    January 27, 2017 at 11:08 am #1347953
    clayton g
    Participant

    I just viewed it on Chrome 55.0.2883.91, Incognito mode, on a Nexus 6, Android 7.0.0, and the popup appeared. Also appearing on client’s iPhone.

    January 27, 2017 at 11:51 pm #1348592
    Rad
    Moderator

    Hi there,

    I checked again and it’s not appearing on my phones, even on the tablet. Please provide a video recording, have you tried on a different device? Some not yet used for testing the site.

    Thanks.

    January 29, 2017 at 12:26 pm #1349765
    clayton g
    Participant

    Screenshot of popup appearing on a Google Pixel in Chrome Incognito.

    January 29, 2017 at 12:28 pm #1349766
    clayton g
    Participant

    Here is a screenshot of the popup appearing on a Google Pixel in Chrome Incognito.

    January 29, 2017 at 12:29 pm #1349767
    clayton g
    Participant

    Let’s try again: Here is a screenshot of the popup appearing on a Google Pixel in Chrome Incognito.

    January 29, 2017 at 12:30 pm #1349770
    clayton g
    Participant

    Annnnnnnd here is a screenshot of the popup appearing on my Nexus 6 in Firefox Incognito this time.

    January 29, 2017 at 8:28 pm #1350162
    Rad
    Moderator

    Hi there,

    Ah, you’re referring to single pages. Would you mind turning off your CloudFlare’s cache? I see some script originating from the file it served.

    Thanks!

    February 1, 2017 at 8:36 pm #1354665
    clayton g
    Participant

    Hi. I don’t use Cloudflare on the site. I see a plugin (or something) referencing a jQuery script which is running through Cloudflare, but that’s it. I am unable to identify which plugin is referencing it. Please advise.

    February 2, 2017 at 3:16 am #1354942
    Rad
    Moderator

    Hi there,

    I’m not seeing the CF related URLS and when I checked it on mobile, the popup modal doesn’t appear anymore. Would you min rechecking it?

    Thanks!

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