Navigation
Archive / Convertplug Modal Behavior on Mobile
This is archived content. Visit our new forum.

Tagged: 

  • Author
    Posts
  • February 5, 2017 at 12:18 pm #1358725
    bradmaclean
    Participant

    Hi,
    I’m experiencing, let’s call it “glitchy” UX behavior with my convertplug modal when testing on my smartphone (iphone 6s chrome browser). It’s difficult to put in words so hoping you can check it out on your phone to see if you experience something similar. What essentially happens is when you focus your cursor in the input field, the modal jumps to the middle of the page. When you tab to the next field, the modal “jumps”(or re-loads) again; and so on. There are also thin vertical lines showing up. Overall, the UX behavior is very choppy and unpredictable. If you follow the steps below, do you experience something similar? here are the steps

    1) go to w2worg.wpengine.com on your smartphone (ideally iphone 6s)
    2) Click the “Follow us” icon on the rev slider
    3) focus cursor to first field, input test data, then proceed to tab or click to the next input fields
    4) Observe how the modal responds… is it jumping around/reloading; does something seem off to you?

    Any advice? Any best practices using convertplug modals on mobile?

    Thanks!
    Brad

    February 5, 2017 at 9:15 pm #1359084
    Rad
    Moderator

    Hi there,

    Thanks for writing in.

    It scrolls and jumps in my end, it’s like there is a bound script to the inputs. Would you mind providing your admin login credentials? And please backup your site, I’ll have to disable other plugins for testing.

    Thanks!

    February 7, 2017 at 8:36 am #1361182
    bradmaclean
    Participant
    This reply has been marked as private.
    February 8, 2017 at 10:44 am #1363049
    bradmaclean
    Participant
    This reply has been marked as private.
    February 8, 2017 at 2:55 pm #1363339
    Rad
    Moderator

    Hi there,

    Been testing and it looks like the issue is within ConvertPlug. Though, I can’t replicate this on any of my installation. I cleared the cache with no other plugins and still the same. I’ll keep on checking.

    Thanks!

    February 8, 2017 at 3:16 pm #1363370
    bradmaclean
    Participant

    Thanks for the update.

    February 8, 2017 at 6:39 pm #1363564
    Nico
    Moderator

    No worries.

    Feel free to ask us again.

    Thanks.

    February 8, 2017 at 9:42 pm #1363781
    bradmaclean
    Participant

    Thanks. Do you guys plan to look into tonight? When should i expect you to try to dig in again? Need to ask becuase I’ll be going live soon and need to do a bunch of performance optimization stuff. thanks! Brad

    February 9, 2017 at 12:39 am #1363906
    Rad
    Moderator

    Hi there,

    Still on it but I’m not sure when, is it okay if I do the troubleshooting on your site? It looks like a staging, because it looks okay from my installation.

    Thanks.

    February 9, 2017 at 6:41 am #1364210
    bradmaclean
    Participant

    It’s pre-production. I just need to point to production domain when ready to go-live. Don’t worry about troubleshooting. I’ll investigate it. you can close this ticket. thx

    February 9, 2017 at 9:32 am #1364381
    Joao
    Moderator

    Thanks for letting us know and contact us if you need further assistance.

    Joao

  • Author
    Posts
  • <script> jQuery(function($){ $("#no-reply-1358725 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>