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[jeanetteleblanc]

Hi,
I’ve had a modal pop-up working for a few weeks both in exit-intent and in manual display mode. It has been tested multiple times and has collected 50+ leads.

Today I added three more modal pop-ups which are working properly – but my original one does not function (when you click on the button nothing happens).

http://www.peacelovefree.com/courses/
On this page it is the ‘free your story’ button on the top=left that was formerly activating the plugin using the class field – it no longer works.

http://www.peacelovefree.com/free-your-story/
neither button on this page are working now – after working for some time.

I’ve tried changing the class name, pausing the modal and making it live again – I’m not sure what else to check.

In addition- i updated the plugin and now i can’t seem to see the design created (and functioning) for the pop up in edit mode. As i can no longer see the design or copy it’s much harder to recreate the non-functioning pop-up.

Thanks

[Jack]

Hi there,

Thanks for writing in!

I’ve checked the site and I’m seeing a JS error on the courses page which could be breaking the modal from ConvertPlug as that’s triggered by the javascript code, a javascript error will prevent it from running.

Could you post your wp-admin login details and FTP please in a private reply so we can take a closer look.

Thank you!

[jeanetteleblanc]

This reply has been marked as private.

[Lely]

Hi There,

Upon checking, there’s an error in Customizer JS. Please note that script tag is not necessary when adding script. Please update this:

<script type="text/javascript">
	var $mcGoal = {'settings':{'uuid':'43dda324aac3a763eb4c068b0','dc':'us2'}};
	(function() {
		 var sp = document.createElement('script'); sp.type = 'text/javascript'; sp.async = true; sp.defer = true;
		sp.src = ('https:' == document.location.protocol ? 'https://s3.amazonaws.com/downloads.mailchimp.com' : 'http://downloads.mailchimp.com') + '/js/goal.min.js';
		var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(sp, s);
	})(); 
</script>

To this:

	var $mcGoal = {'settings':{'uuid':'43dda324aac3a763eb4c068b0','dc':'us2'}};
	(function() {
		 var sp = document.createElement('script'); sp.type = 'text/javascript'; sp.async = true; sp.defer = true;
		sp.src = ('https:' == document.location.protocol ? 'https://s3.amazonaws.com/downloads.mailchimp.com' : 'http://downloads.mailchimp.com') + '/js/goal.min.js';
		var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(sp, s);
	})(); 

We don’t need this <script type="text/javascript"> and this </script> on Customizer JS

Our affiliate programs fall under Themeforest. Please check this link:http://themeforest.net/affiliate_program

Hope this helps.

[jeanetteleblanc]

I did that – but the one modal popup is still not working.

As before – all the others, are still working so i wasn’t sure it was really the script.

[Rue Nel]

Hello There,

Thanks for updating the thread! Can you confirm that you are fully updated? (Theme and Plugins)

Our latest versions are:
X Theme: 4.4.2
Cornerstone: 1.2.4
ConvertPlug: 2.2.0

You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site. If you find anything to be out of date, you can review our update guide.

Are you using CloudFlare or may have installed a caching plugin like WordFence, W3 Total Cache or WP Super Cache? Please keep in mind that after doing every updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Hope this helps. Please let us know how it goes.

[jeanetteleblanc]

Yes – everything is updated – and it’s still just the one popup that wont’ work. I’ve cleared the cache as well.

[jeanetteleblanc]

This is for my main opt-in so i’m really hoping to get it fixed soon – because i imagined if the manual pop-up does not work, the main page exit intent pop up is not working either.

[Rue Nel]

Hello There,

Thanks for the updates! I have inspected all your modal popup. I noticed that you have enabled the cookies (http://prntscr.com/atadi4) which enable ConvertPlug to check user history and limit repeat occurrence of modal. You can temporarily turn this off and test all your modal popups again.

Hope this helps.

[jeanetteleblanc]

Okay – so how can i set it so that the exit intent pop up won’t show after closing, but the manual pop ups will still function?

If I cannot make this work then convert plug will not be the right plugin for me and I will need to use another option or find a workaround. Can you assist.

Jeanette

[jeanetteleblanc]

Disabling cookies had no impact.

[Rad]

Hi there,

Should be working now, I enabled it on complete site, then disabled all smart launch options.

Thanks!

[jeanetteleblanc]

Does that mean it will no longer launch as an exit pop up on the whole site?

[Jack]

Hi there,

Thanks for writing back. I’ve just discussed this with Rad who previously replied to this and what’s happening is with the exit intent behaviour enabled, no popups are working correctly, with the smart control disabled, they’re working correctly.

Had anything else changed on the site, shortly before this started happening? A new plugin, an update perhaps or anything else of that nature?

Thank you!

[jeanetteleblanc]

I’m not sure if i remember what may have been working.

I’m thinking the easiest workaround may be to copy the pop up and enable the exit intent on the new one – leaving the original just set for manual?

Should this work?

[Author]

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