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  • April 15, 2016 at 10:14 am #884391
    shaunolver
    Participant

    Hi There,

    I Installed Convert Plug today using the x addons page and the plugin installs absolutely fine. I’m having trouble installing the mailchimp addon though for the plugin. I get the error “Something went wrong! Contact plugin author.” I’ve already tried removing the plugin and re-installing again but with no success.

    Info:

    Wordpress Version 4.5
    X Theme Version 4.4.2
    Cornerstone Version 1.2.4
    Convert Plug Version 2.2.0

    Thanks in advance,

    Shaun

    April 15, 2016 at 10:23 pm #885204
    Prasant Rai
    Moderator

    Hello Shaun,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    April 18, 2016 at 4:21 am #887853
    shaunolver
    Participant
    This reply has been marked as private.
    April 18, 2016 at 4:24 am #887865
    shaunolver
    Participant
    This reply has been marked as private.
    April 18, 2016 at 6:52 am #888081
    Paul R
    Moderator

    Hi Shaun,

    Thank you for providing your login credentials.

    I was able to login then tried to install mailchimp extension.

    It went well without issues.

    http://screencast.com/t/Dz0yLgpS

    April 18, 2016 at 7:28 am #888128
    shaunolver
    Participant

    Hi There,

    It’s not the Mailchimp extension that I’m looking to get installed. I’m after the Mailchimp addon to the plugin “ConvertPlug”

    If you navigate to: Dashboard > ConvertPlug > Addons > Mailchimp > Install, you’ll see the error.

    I’ve attached an image for your reference.

    Thanks!

    Shaun.

    April 18, 2016 at 11:40 am #888564
    Rupok
    Member

    Hi there,

    Thanks for writing back. I can see you are using a security plugin that might preventing it to install addons. The following configuration is recommended for using ConvertPlug, which is very general on most of the hosts and recommended by WordPress itself.

    
    Server
    – PHP – 5.4+
    – cURL Module – Enabled
    – PHP Memory – 128 MB+

    WordPress
    – Latest available version of WordPress
    – WordPress Memory – 128 MB+ set in “wp-config.php” 965

    So let’s check for this and deactivate the security plugin and try again.

    Cheers!

    April 19, 2016 at 3:36 am #889543
    shaunolver
    Participant

    Hi there,

    So first off I disabled our security plugin and cache plugin and still got the same error. I’ve since then disabled all plugins and still get the same problem. For whatever reason, I’ve been able to install addons with other plugins so I’m not so sure it is our security plugin. Is there not a way to get an installable zip file that I can upload to WordPress manually?

    Thanks.

    Shaun.

    April 19, 2016 at 7:49 am #889938
    Jack
    Keymaster
    This reply has been marked as private.
    April 19, 2016 at 8:43 am #890055
    shaunolver
    Participant

    Hi Jack,

    No problem at all with sharing login details. We just need to get this up and running as soon as possible so any support is appreciated!

    Thanks!

    Shaun.

    April 20, 2016 at 2:04 am #891335
    Paul R
    Moderator

    You’re welcome! 🙂

    April 25, 2016 at 5:05 am #898365
    shaunolver
    Participant

    Hi,

    Just wondering if you’ve managed to contact ConvertPlug and if so have they come up with any ideas to resolve the issue?

    Thanks.

    April 26, 2016 at 3:33 am #899934
    Jack
    Keymaster

    Hi there Shaun,

    Thanks for your patience here, sorry I wasn’t notified of your reply.

    I’ve now made contact with the ConvertPlug developers and should be hearing back within 24hours. I’ll keep you updated.

    Thanks!

    April 26, 2016 at 8:16 am #900304
    shaunolver
    Participant

    Hi Jack,

    No problem at all! Just pleased to hear you guys are on it. We’re keen to get this up and running asap.

    Thanks again!

    Shaun.

    April 27, 2016 at 2:59 am #901620
    Jack
    Keymaster

    Hi Shaun,

    Just a quick update, we haven’t heard back yet, but I’ll keep you posted, appreciate your patience.

    Thanks!

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