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  • March 27, 2017 at 4:26 pm #1422221
    Optimize Worldwide
    Participant

    The Screenshots below were taken with the current version of the X theme and all other plugins deactivated (with the exception of Revolution Slider ). When VC is activated the content goes blank. The Site is currently running VC. 5.0.1 that came bundled with X.

    I have also tried installing the newest version of VC, but that makes the entire site go blank.

    Website : http://essexheatingandair.com

    Screenshots:

    With Visual Composer Activated
    http://pasteboard.co/OBh7ZRWg4.png

    Visual Composer Deactivated
    http://pasteboard.co/OBjAZJ3Za.png

    March 28, 2017 at 12:12 am #1422591
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    March 28, 2017 at 10:22 am #1423107
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    Participant
    This reply has been marked as private.
    March 28, 2017 at 3:51 pm #1423448
    Darshana
    Moderator

    Hi there,

    Could you please try updating your PHP version of your server to PHP v5.6.x or above and see if that helps.

    Thanks!

    March 29, 2017 at 3:05 pm #1424558
    Optimize Worldwide
    Participant

    As of today, PHP has been upgraded to 5.6 and the site content is still blank.

    March 29, 2017 at 11:10 pm #1424953
    Lely
    Moderator

    Hi There,

    Please activate Cornerstone. It is a required plugin for X theme. Yes, we can always use Visual Composer but Cornerstone should be active too when running X theme. Check again after that.

    Hope this helps.

    March 29, 2017 at 11:10 pm #1424954
    Lely
    Moderator

    Hi There,

    Please activate Cornerstone. It is a required plugin for X theme. Yes, we can always use Visual Composer but Cornerstone should be active too when running X theme. Check again after that.

    Hope this helps.

    March 30, 2017 at 10:12 am #1425359
    Optimize Worldwide
    Participant

    Activating Cornerstone worked! Thank you so much for your help.

    March 30, 2017 at 11:37 am #1425454
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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