[laurenfournierParticipant]

Hello! We have just begin using Content Dock to display a white paper here – https://keyholesoftware.com/.

Unfortunately, when you hit the “Do Not Show Again” checkbox, upon refresh or moving to a new page, the popup shows again as if you never hit that notice. (Even if you’ve already downloaded, even.) Content Dock is set to have it not show up for 6 days after hitting the “Do Not Show Again” checkbox. Help!

[ThaiModerator]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[laurenfournierParticipant]

This reply has been marked as private.

[RupokMember]

Hi there,

Looks like you have some restriction (with Jetpack) for your site and I can’t login. Can you check and disable such restriction?

Thanks!

[laurenfournierParticipant]

I have deactivated Jetpack. Sorry about that!

[JoaoModerator]

Hi There,

I re-saved your settings and it seems to be working now.

Please clean your browser cache and test it again.

Thanks!

[laurenfournierParticipant]

Hello! Thanks for your help. Unfortunately I have cleared my cache and tested it on two computers and the issue still seems to exist. Any ideas?

[Rue NelModerator]

Hello There,

I have investigated the issue and I can confirm that this is a bug in the latest release of the Content Dock plugin. I already repOrted this to our developers. Once they’ve fixed it, it will be updated and will be rolled out in the next release update.

Please bear with us.

[laurenfournierParticipant]

Thank you for the update!

[Prasant RaiModerator]

You are most welcome. 🙂

[Author]

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