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  • #882320
    lisanolte
    Participant

    We’ve recently update the Visual Composer plugin to 4.11.1 and now one of our content band backgrounds isn’t displaying. I’ve tried Images, colors, nothing displays.

    When inspecting the element, I can see the div of x-content-band is not being applied to the element. The page is here
    http://wwwtest.haworthmedia.com/ The content band in question is under the Our Featured Work. To see it working correctly you can go the production site http://www.haworthmedia.com. That Visual Composer plugin has not been updated.

    I’ve opened a ticket with them, but since it’s the Content Band item that’s in question they pointed me to you guys.

    #883254
    Friech
    Moderator

    Hi There,

    Thanks for writing in! Please update your X|Theme and install the Cornerstone. Cornerstone is taking over for X – Shortcodes, which you can read much more about here in detail, with that said you need to remove the X|Shortcode after the update. Update all your other plugins as well. Then clear your browser’s cache and any caching plugin that the site might have.

    You’re using an old version of X and there are a lot of changes happened since then, not only to the themes and plugins, but to the WordPress itself. You need to update your site to avoid incompatibility issues.

    Updating Your Theme and Plugins

    Hope it helps, Cheers!

    #884835
    lisanolte
    Participant

    Thanks guys that helped. We updated to the most updated version and the background shows up!

    #885591
    Thai
    Moderator

    Happy to hear that. If you need anything else please let us know.

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