[isdg01Participant]

HI,

I have been looking everywhere for help with this issue…I have a form setup using Contact Form 7 with file attachments. I have it setup as instructed and I get success messages upon submission. So the form submits properly, but when I receive the email, the attachment is not there. It tells me the name of the attached file, but no attachment comes through.

I am using the current versions of WP, X, Cornerstone, and CF7. I have deactivated all plugins with the exception of Cornerstone and CF7 to check for plugin conflicts, but the attachment is still not coming through. It also is not getting logged to the wp-content/uploads/wpcf7_uploads directory on the server, where the instructions say I should be able to find the files.

I believe one of your techs recently mentioned known issues with CF7. Is this one of the known issues? Any recommendations on getting it to work properly?

Appreciate any insight you can share.
Dawn

[isdg01Participant]

This reply has been marked as private.

[RahulModerator]

Hey There,

Try following this thread, if you still have an issue, you can ask us anytime.

https://community.theme.co/forums/topic/contact-form-7-error-failed-to-upload-file/

Thanks.

[isdg01Participant]

I have read through the above thread and it doesn’t fully apply in my situation. I am not getting error messages at all. I am getting success messages. I’m just not getting the attachment in my email. There are no files in the wp-content/uploads/wpcf7_uploads directory either.

Both my wp-content/uploads folder and wp-content/uploads/wpcf7_uploads folder are set to 755, which I believe is correct. I changed them to 775 and tried to submit a form with attachment and it still did not work.

I would like to use CF7 since it what your team recommends, but if I cannot get the file upload to work I will need to use another tool.

If you have other ideas I can try, I will do so.

[RadModerator]

Hi there,

I like to test it too, would you mind providing your FTP login credentials as well? For the meantime, please check this

http://contactform7.com/file-uploading-and-attachment/

Thanks!

[isdg01Participant]

This reply has been marked as private.

[Rue NelModerator]

Hello There,

Thanks for the updates! Please edit your contact form and make sure that you have placed the file attachments in the specified area for the attachments. Please check it here: http://prntscr.com/c26fgl

And to properly set up the file attachments, please review the documentation here:
http://contactform7.com/file-uploading-and-attachment/

Hope this helps.

[isdg01Participant]

Thank you Rue Nel. It was not clear to me where to put that string. It works now!

[JoaoModerator]

Glad to hear it

Let us know if you need help with anything else.

Joao

[JoaoModerator]

Glad to hear it

Let us know if you need help with anything else.

Joao

[Author]

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