[adamleanParticipant]

Hello, I installed the Thrive Leads plugin on my site but I am not able to edit anything within the plugin. I deactivated all plugins and it still did not work. I then switched themes (from X Theme to a generic theme) and the Thrive Leads plugin now worked.

I have read that other people are having success with Thrive Leads on X Theme but I cannot get it to work. Can you please help?

Thanks!
Adam

[Prasant RaiModerator]

Hello Adam,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[adamleanParticipant]

This reply has been marked as private.

[ChristianModerator]

Hey Adam,

Can you give us screenshots or better yet, screen recording of the issue? Please take note though that we do not have support for third party plugin conflicts. With that said, we could not guarantee an immediate fix.

Thanks.

[adamleanParticipant]

This reply has been marked as private.

[DarshanaModerator]

Hi there,

Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.

[adamleanParticipant]

Hello, I contacted the developer and they said that it is a jQuery issue on the X Theme. This is what they said…

“Basically, the latest WordPress update introduced a new version of jQuery and it created trouble with a lot of themes. Even popular names like Divi, Enfold and a lot of other themes from ThemeForest are affected
https://wordpress.org/support/topic/read-this-first-wordpress-45-master-list

Usually, theme developers released updates that address the issue but were they didn’t, this kind of issues occurs.
We made sure our products work well with WP 4.5, but we rely heavily on javascript so anything broken in the theme will affect our products too.”

They said I can fix it by removing some jQuery using this article: https://thrivethemes.com/tkb_item/jquery-conflicts-quick-fix/

What should I do?

[RadModerator]

Hi there,

X theme use’s WordPress’s built-in jQuery library, there should be no problem.

Your developer is correct about jQuery, and this link is correct too https://thrivethemes.com/tkb_item/jquery-conflicts-quick-fix/

The most common cause of conflicts is different versions of jQuery loaded directly by one of your plugins or your theme.

BUT, that is, If X theme is loading its own jQuery. It’s not, they can search over the X theme files and it doesn’t have its own version of jQuery. Site’s source code is also viewable and searchable.

But he can provide screenshots of the source code showing while X theme is loading its own jQuery, and provide the folder path where the file is located. It should be an easy search since the source code is viewable through a browser. Then we’ll start looking from that.

I like to conduct my own quick investigation, but I’m not even sure what page and how to reproduce what’s on your screenshot. Would you mind providing more details? Please provide the correct login credentials.

Thanks!

[adamleanParticipant]

This reply has been marked as private.

[RadModerator]

Hi there,

I just checked and it’s not related to the jQuery library. It’s because of this error,

Uncaught SyntaxError: Unexpected token < in JSON at position 0

It’s triggered by your custom javascript codes. I removed it but pasting it below as backup copy.

jQuery.ajaxSetup({

dataFilter: function(a) {

var redirect = jQuery('input[name="redirect"]');

var b = jQuery.parseJSON( a );

if ( "redirect" === b.action && redirect.length > 0 ) {

return a.replace(/"url":null|"url":""/g, '"url":"' + redirect.val() + '"' );

}

return a;

}

});

jQuery ( function($) {

$( '.cp_id_c92df .cp-submit.btn-modal').on ( 'click', function() { window.location = $(this).find('a').attr('href'); } );

} );

It’s now working after removing it. I think that code is for ConvertPlug for older version, right?

Thanks!

[adamleanParticipant]

Thank you! Thank you! Thank you!

It works! Yes, I believe that is the code for the ConvertPlug.

Adam

[JoaoModerator]

Great to hear Adam 🙂

Let us know if you need help with anything else.

Joao

[Author]

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