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  • January 12, 2017 at 12:33 pm #1327538
    dmpedersonX
    Participant

    I have discus comments enabled and it seems to have imported all the comments from the old site, like this post:
    http://www.dmpederson.com/uncategorized/im-not-dead-i-just-havent-been-blogging/

    But on others the comments can only be seen in my dashboard and have disappeared from the post themselves like these two:
    http://www.dmpederson.com/book-reviews/reviews-dont-waste-our-time-or-yours/ >> should have 6 comments (all are in my dashboard)
    http://www.dmpederson.com/book-reviews/how-authors-should-approach-book-bloggers/ >> should have 12 comments (all are in my dashboard)

    How can I get all these comments back?

    Plus do I now have to got through all 80+ posts and make sure the comments are working on all of them??

    January 12, 2017 at 3:01 pm #1327722
    Jade
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    January 13, 2017 at 5:04 pm #1329272
    dmpedersonX
    Participant
    This reply has been marked as private.
    January 14, 2017 at 12:36 am #1329617
    Rad
    Moderator

    Hi there,

    Comments are stored in Disqus server and not on your site, you’ll manage your comments within Disqus dashboard in their site once you use their service.

    Hence, counts doesn’t match since it’s pulled from them.

    Thanks!

    February 3, 2017 at 11:02 am #1356934
    dmpedersonX
    Participant

    What are my login credentials with discus for my website with you?

    February 3, 2017 at 12:01 pm #1357010
    Rahul
    Moderator

    Hey There,

    Thanks for writing back!

    You can activate Disqus comments in X Addons > Disqus Comments. Once activated, you are required to enter a shortname.
    Your Disqus shortname is a unique identifier assigned to your Disqus site. All the comments posted to a site are referenced with the shortname. The shortname tells Disqus to load only your site’s comments, as well as the settings specified in your Disqus admin.

    Your shortname is acquired by registering your site, which will allow you to manage your comments and settings as well.

    Register your site

    For questions, please visit our Knowledge Base tutorial for this plugin.

    ThemeCo Knowledge Base

    Hope this helps!

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