Topic: Comments not showing | Themeco Community

Tagged: x

Author

Posts
January 23, 2017 at 5:51 pm #1342273

thvanduz
Participant

Hello my comments for my site are not showing. I tried to disable all plugins and they still would not show. They were showing a couple weeks ago. Not sure what happen. You can see here.

Top 23 Math Websites for High Schoolers and Kids

Any idea what to do?

January 23, 2017 at 8:56 pm #1342529

Prasant Rai
Moderator

Hello There,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

January 24, 2017 at 2:14 pm #1343597

thvanduz
Participant

This reply has been marked as private.

January 24, 2017 at 8:20 pm #1344123

Friech
Moderator

Hi There,

Thanks for the credentials, I don’t see you’re using a child theme so I assume you don’t have a custom template or function. If this is the case then the “Comments not showing” issue is more likely cause by one of your plugin.

Please do a testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Remember to clear all caches before previewing the page.

Thanks.

January 26, 2017 at 4:11 pm #1346895

thvanduz
Participant

Yes as I mentioned earlier I have already done that. I deactivated all plugins, cleared cookies, opened up in an icognito tab and the comments were still not showing. It must be something on x themes end. Can you please look into it in more detail?

Thanks!

Todd

January 26, 2017 at 9:34 pm #1347231

Rue Nel
Moderator

Hello There,

Thanks for updating in! When I login to your WP dashboard, I have this, http://prntscr.com/e0vj3v
Could you please disable your Mod_security for the moment so that we can login?

And by the way, the given ftp details is not working for us. Please double check it.

Thank you in advance.

January 29, 2017 at 12:14 am #1349323

thvanduz
Participant

K issue should be fixed now. I disabled it.

January 29, 2017 at 3:53 am #1349423

Rue Nel
Moderator

Hello There,

I was able to log in to your site. It seems that a plugin is causing an issue. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Please let us know how it goes.

January 31, 2017 at 9:06 pm #1353128

thvanduz
Participant

Yes as I mentioned for the last two times in earlier threads. I deactivated all plugins, cleared cookies, opened up in an icognito tab and the comments were still not showing. It must be something on x themes end. Can you please look into it in more detail?

Also, please review past threads.

Thanks!

Todd

February 1, 2017 at 2:21 am #1353337

Christopher
Moderator

Hi there,

The issue was that you checked the box to close comments on articles older than 28 day, I unchecked the box under Settings -> Discussion to fix this.

Thanks.

February 1, 2017 at 10:42 am #1353895

thvanduz
Participant

THanks!

February 1, 2017 at 10:46 am #1353902

thvanduz
Participant

One other question. For some reason, the number of comments in the article is no longer showing in the red little circle. See screenshot. Can you please look into this as well.

February 1, 2017 at 12:42 pm #1354038

Rupok
Member

Hi Todd,

Is it happening after checking the suggested settings for discussion? Can you make sure it was showing before?

Thanks!
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