[STEVE HParticipant]

Hi,

My child theme in Renew is not working after the theme update. I see this is not uncommon on the forum, but I’m not having any luck with clearing the cache on the browser and using WP Super Cache (which had not been activated) to clear the site cache.

Thanks for your help.

site: travelstudies.org
X Theme: 4.3.4
Wordpress 4.4.2
Cornerstone: 1.1.3

[ThaiModerator]

Hi There,

Please take a look at this ticket: https://community.theme.co/forums/topic/update-to-4-3-3-site-issues/#post-782418.

If it doesn’t help, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[STEVE HParticipant]

Thanks, that worked perfectly. I uploaded the new version of the child theme and moved over a couple of the files in the old child theme and put them in the corresponding folder, along with the css file. Is there anything else I need to do?

[ThaiModerator]

Hi Steve,

I still see this error message on your website:

View post on imgur.com

Please provide us with your admin account so we can take a closer look.

Thank you.

[STEVE HParticipant]

This reply has been marked as private.

[Rue NelModerator]

Hello There,

Thanks for the updates! We have fixed the issue with the css file that doesn’t exist in the console. All that remains now is in your error log. This is actually not an error but a PHP warning. This may have occurred because certain variable is not yet initialize. You can simply ignore this PHP warning.

If you need anything else we can help you with, please let us know.

[STEVE HParticipant]

This reply has been marked as private.

[Paul RModerator]

Hi Steve,

May I know where we can see these errors.

I checked your site and everything seems to be working fine.

Please also check when these errors occurred.

Thanks

[STEVE HParticipant]

This reply has been marked as private.

[Paul RModerator]

Hi Steve,

Wordpress and ftp login you provided above no longer works.

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP Host
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[STEVE HParticipant]

This reply has been marked as private.

[Paul RModerator]

Hi Steve,

Thank you for providing your login credentials.

Upon checking the error logs, I can see php warning but no errors.

http://screencast.com/t/d3aNSOKUO8C

You may ignore php warnings.

Thanks

[STEVE HParticipant]

Thank you. You’ve been very helpful, as always.

[Prasant RaiModerator]

You are most welcome. 🙂

[Author]

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