[RahulModerator]

Hey There,

Thanks for writing in!

Kindly post a new thread and provide us with the following info:

– Link to your site
– WordPress Admin username / password
– Envato purchase code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank You.

[gustavoteodoro19Participant]

This reply has been marked as private.

[Rue NelModerator]

Hello There,

Thanks for updating this thread! There seems to be a problem with SSL in your site. Your PHP configuration may not be configured properly. We would advise contacting your host about this. In the meantime, you can fix your WordPress installation by adding this code to a child theme:

add_filter( 'https_ssl_verify', '__return_false' );

This allows WordPress to skip verification when making outbound HTTP requests. You might want to contact your host and make sure that:
– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

You might also want to check out this topic: https://community.theme.co/forums/topic/regarding-404-errors-when-unable-to-validate/

Please let us know how it goes.

[robintannerParticipant]

I can’t verify my account It says I have used it on another account. I recently reset my account. I tried removing and putting it back in

[robintannerParticipant]

(Your license of X is not validated. Place your Envato purchase code or Themeco license to unlock automatic updates, access to support, and Extensions. Learn more about product validation or manage licenses directly in your Themeco account.)

this is the message I get when I put in my number.

(Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.)

[Rue NelModerator]

Hey @robintanner,

Thanks for updating this thread! Please do the following:
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

[torchristensenParticipant]

I get the exact same problem as described above.
Please help

[RubinKeymaster]

Please open a new topic with your problem and your login credentials so we can take a look at your WordPress installation. Thank you!

[Author]

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