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  • April 20, 2016 at 1:48 pm #892299
    AmitLavi
    Participant

    Hi guys,

    I am trying to validate after not having the option to update. It was validated OK but didn’t have the option to I removed the key and tried again. Now I’m getting “Could not establish connection. Please ensure your firewall is not blocking requests to theme.co”

    Most of the threads with this issue are solved by you so can you please help? The domain is marketingnv.com

    Thanks
    Amit

    April 21, 2016 at 1:46 am #893128
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    Please contact your hosting regarding this. Points that needs to be secured is listed below:

    – theme.co should not blocked,
    – allow_url_fopen should on,
    – cURL support should enabled,
    – OpenSSL support should enabled,
    – secure connection (https) should enabled.

    Hope it helps.

    Let us know how it goes.

    Thanks.

    April 21, 2016 at 7:54 am #893566
    AmitLavi
    Participant

    Hi Does that mean I need my website to have SSL? That I need to purchase SSL just to update the theme?

    Everything else is enabled.

    Thanks
    Amit

    April 21, 2016 at 5:59 pm #894446
    Jade
    Moderator

    Hi Amit,

    No, SSL certificate is not necesary. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – Purchase Code

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    April 22, 2016 at 12:33 am #894804
    AmitLavi
    Participant
    This reply has been marked as private.
    April 22, 2016 at 3:34 pm #895887
    Jade
    Moderator

    Hi Amit,

    I have tried to login using the details but they are incorrect.

    Please double check.

    April 24, 2016 at 3:56 am #897257
    AmitLavi
    Participant
    This reply has been marked as private.
    April 24, 2016 at 11:30 pm #898037
    Rue Nel
    Moderator

    Hello Amit,

    Thanks for updating the thread! Can you confirm that you are fully updated? (Theme and Plugins)

    Our latest versions are:
    X Theme: 4.4.2
    Cornerstone: 1.2.4
    Visual Composer: 4.11.2

    Be advised the X shortcode has already been deprecated. Please deactivate and delete X Shortcodes 3.0.5 plugin. Please take note that X shortcodes 3.0.5 and its functionality has been consolidated into Cornerstone which you can install by going to X Addons > Extensions.

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide. If ever you have the difficulty of updating with automatic updates, you need to update X and Cornerstone manually. Please see the .

    Please let us know how it goes.

    May 1, 2016 at 2:15 pm #908159
    AmitLavi
    Participant
    This reply has been marked as private.
    May 1, 2016 at 10:14 pm #908485
    Nico
    Moderator

    Hi There,

    Happy to hear that it is already okay.

    Yes, you can remove the x-shortcode. Shortcode is already added in the cornerstone. Visual composer works well with cornerstone. Just don’t forget to use the integrated version or the version compatible with x theme. You can check that in the changelog. https://theme.co/changelog/

    Hope it helps. Feel free to ask us again.

    Thanks.

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