[billguthrieParticipant]

When I try to upload a logo file, it doesn’t work. I click the Upload Your Logo link/button, and no options are given to select…just clickclickclickclickclick.

I’ve tried in both Chrome and Firefox. No dice.

Also, as I’m focusing on the header, what is the process of assigning a color to the header?

Thanks,
Bill

[Rue NelModerator]

Hi Bill,

Please try to upload again the X theme in your server. Sometimes, files get corrupted during the ftp upload process and this can cause an issue. Please also make sure that all your plugins installed is up to date. Outdated plugins may cause some site issues also.

To help you with your header, what stack are you using? We would appreciate if you could send us your site url and wp access if necessary so that we can have a clear idea on how to guide you in customizing your site.

Thank you.

[billguthrieParticipant]

This reply has been marked as private.

[DarshanaModerator]

Hi there,

There is a javascript error at your customizer that throws when uploading logo. Could be from one of your plugins. First, try deactivating all of your plugins other than which comes with X theme and see if you can successfully upload a logo. If that resolves your issue, activate your plugin one by one while checking what causing your issue.

If that doesn’t help, It could be a installation problem. You may need to update X theme and plugins manually (https://theme.co/x/member/kb/updating-your-theme-and-plugins/).

Alternatively, you can add the following code into your Child Theme’s functions.php file to add the logo.

add_filter('x_option_x_logo', 'my_logo_path');
  function my_logo_path( $path ) {
  return 'http://yourdomain.com/your/logo.jpg';
}

Thanks!

[billguthrieParticipant]

The code did the trick.

Can you tell me how to manipulate the background color of the header?

Also, I’ve selected Fixed Top header option, but that isn’t working either.

Why isn’t any of this working for me?

[NicoModerator]

Hi There,

Add this in your customizer’s custom CSS:

.x-navbar{
background-color:#000;
}

For your number 2:

The class must be changed after checking the box Fixed Top. Nothing happens

We think its a plugin conflict. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

For the mean time you can add this in your Customizer’s Custom CSS

.x-navbar {
top: 0;
left: 0;
right: 0;
position: fixed;
}

Check also that if you theme and shortcode plugin versions are updated.

Hope it helps.

Cheers.

[billguthrieParticipant]

I just started the site last night, so I’m HOPING all the files are updated…since I downloaded the files from Themeforest last night too. Am I correct in assuming that?

Now my header is overlapping into the website…blocking the first widget.

http://peakmarketer.com

This is becoming painful…

[Nabeel AModerator]

Hi again,

It seems like the X is not updated properly. First try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If this doesn’t resolve the issue then please update the theme to the latest version 3.2.3 and also update the X – Shortcodes plugin.

Let us know how this goes!

[billguthrieParticipant]

By the way, I put a fresh WordPress installation on the site and installed today’s version of the theme, and everything is working.

[Rue NelModerator]

Good thing!
Most of the time, updating to the latest versions will fix the issues.

[Author]

Posts