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  • #991179
    ChrisCouve
    Participant

    Hi Guys,

    I can’t edit pages with VC anymore. It just loads forever…

    Further I can’t update X (Version 4.4.4), Cornerstone, Slider Revolution, WPBakery Visual Composer. It says I need to Validate X Theme but then when I click the link to update it says “X is installed ~ whohoo”?

    I’ve scored the knowledge base for 2 hours and tried everything and am now frustrated. What now?

    CC

    #991249
    Christopher
    Moderator

    Hi there,

    Latest version of X is 4.4.2.

    1] Please follow this link and update X manually https://community.theme.co/kb/updating-your-theme-and-plugins/
    2] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
    3] Please login to your account and revoke the license.
    4] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    5] Go back to X Addons > Home again, and insert the license again.
    6] you should be able to update plugins from WP dashboard.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    Hope it helps.

    #992197
    ChrisCouve
    Participant
    This reply has been marked as private.
    #992252
    Christopher
    Moderator

    Glad we could help you with this.

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