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[Jeff G]

Hi!

I have the latest versions of WordPress (4.5.1), X (4.4.2) and Cornerstone (1.2.4) running on my site. For some odd reason I’m unable to open the Customize panel for my theme. Whenever I try to do so I’m taken to an error page that says “The domain is currently unable to handle this request – HTTP Error 500”. Any idea why this may be happening?

Thanks for your help!

[Thai]

Hi There,

Could you please try adding the following code into your wp-config.php file in the root of your WordPress installation.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If that doesn’t help, please provide us with your admin account, website URL and FTP login credentials to check your current setup.

Thanks!

[Jeff G]

This reply has been marked as private.

[Joao]

Hi Jeff

Please provide us the WP Admin credentials as well.

Thanks

Joao

[Jeff G]

This reply has been marked as private.

[Rue Nel]

Hello There,

A white screen usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

To save you from trouble, I was able to figure out the issue. The 3rd party plugin List Yo’ Files is generating an error in your site. You have to deactivate this plugin.

Please let us know how it goes.

[Jeff G]

This reply has been marked as private.

[Joao]

You are welcome.

[Author]

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