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  • April 24, 2016 at 10:04 am #897464
    samodab
    Participant

    There is an error while I try to install theme extensions.

    April 25, 2016 at 12:52 am #898116
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in!

    This issue happens when you revoke the license from your account.

    Please do the following:
    1] Please login to your account and assign the license. You need to assign the license to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    2] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    April 25, 2016 at 2:52 am #898227
    samodab
    Participant

    Hi, it’s not about the licence.. Its says:
    “Your WordPress file permissions do not allow plugins to be installed.”

    April 25, 2016 at 8:18 am #898572
    Christopher
    Moderator

    Hi there,

    Please try resetting your WordPress files and folders permissions. The correct settings can be found at http://www.smashingmagazine.com/2014/05/08/proper-wordpress-filesystem-permissions-ownerships/.

    Hope it helps.

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