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I’ve entered into My Account page. Then on my dashboard iny my site, I enter the purchase code and hit enter, it goes to a blank white page labled admin.php.
Until X theme is vaidated, it really locks down the dashboard. I can’t even add a new user or update HeroMenus or WLB settings. That’s crazy!
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentialsDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Hi there,
Just tried to check this for you, but get a incorrect password error when trying to login, can you double check the provided details?
Until X theme is vaidated, it really locks down the dashboard. I can’t even add a new user or update HeroMenus or WLB settings. That’s crazy!Having X non-validated shouldn’t affect any other items within the wp-admin, though once we can login, we’d be happy to check this for you.
Thank you!
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