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  • May 9, 2016 at 2:51 am #981822
    brigidward
    Participant

    For some reason I can’t go into my website and make any edits. I did a bunch of edits yesterday and it was super easy, but now visual composer just hangs and hangs and won’t allow me to actually edit my site. Any idea why this would be happening?

    brigidward.com
    WP 4.5.2

    May 9, 2016 at 3:56 am #981886
    Lely
    Moderator

    Hello There,

    We’re sorry you’re having this issue.
    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – Page with issue

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    May 10, 2016 at 1:59 am #983618
    brigidward
    Participant
    This reply has been marked as private.
    May 10, 2016 at 2:46 am #983655
    Christopher
    Moderator

    Hi there,

    You are using old version of cornerstone and visual composer, please update them.

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    Thanks.

    May 11, 2016 at 5:49 pm #986693
    brigidward
    Participant

    I hadn’t done my cache. That was the issue. After clearing out my cache then I could see that I had an update and Now it is working. It was painful, but it is working.

    May 11, 2016 at 6:43 pm #986741
    brigidward
    Participant

    Disregard this. Thanks Can’t seem to delete the message.

    May 11, 2016 at 11:01 pm #987107
    Friech
    Moderator

    Hi There,

    Glad you sorted things out. I’m not sure if your screenshot is related to the issue, But just to clarify that is not the Cornerstone page builder that authored by us (Themeco) that is a different plugin.

    Thanks.

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