[Christian SParticipant]

Hey,

I’m worried. When I want to create a new blog post or change the existing gallery or anything in the Visual Composer it doesn’t work smooth anymore. At first I thought, it’s only one existing buggy gallery bit but now I have the same issues, when I want to create new content:

Can’t switch between visual/text, buttons don’t react, containers don’t show up, unable to copy/paste stuff into containers, they don’t show, everything is extremely buggy.

Page is here: https://www.bell.de/
I’m using WordPress 4.7.3, XVersion: 4.6.4 and Chrome. Cornerstone Version is 1.3.3.

I hope this was not too confusing.

Best,

Chris.

[RahulModerator]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Christian SParticipant]

This reply has been marked as private.

[Nabeel AModerator]

Hi again,

Thank you for providing the credentials. You’ve added a CSS code in Appearance > Customize > Custom > Edit Global Javascript which is breaking the JavaScript in your site. Please remove the following code from your JavaScript Customizer:

a.entry-thumb:hover img {
  opacity: 0.5;
}

Let us know how this gors!

[Christian SParticipant]

Thank you for your help. Found the code and removed it. Unfortunately I’m still unable to create new posts w Visual Composer. Is there more Java that needs to be removed? There certainly is more.

[LelyModerator]

Hi Christian,

Try to clear browser cache. I am able to create a posts. See this:http://screencast-o-matic.com/watch/cbeb2z6k2L

[Christian SParticipant]

Cleared the cache. I’m sorry, it still doesn’t work.

When I want to post something new, there are three options in the upper right corner. See Screenshot: “Text”, “Visuell”, “Cornerstone”. The default setting for a draft seems to be “Text” now, which it never was. When I switch to “Visuell”, I cannot do anything. It’s then just an empty white box, no cursor there, nothing. When I go back to “Text” an again back to “Visuell”, everything is gone.

What am I missing? I hope it’s not too confusing. I’m desperate.

Thank you for your help.

[Christian SParticipant]

Tried the Backend Editor. New draft. Where it says “Enter Your Text” I can’t enter anything. Can’t switch between modes Visuell/Text, nothing works. See screenshot.

Best,

Chris.

[RadModerator]

This reply has been marked as private.

[Christian SParticipant]

This is crazy. When I click on your link and I go to the text container you created I cannot type anything in it, it’s buggy and disappears when I click back and fort between “Visuell” and “Text”.

This happens in Chrome AND Firefox. I’ll have to look into the “internal caching” issue you mentioned. How can it work for you but not for me, this is really frustrating.

Thank you for your advice, I hope I will be able to figure it out with the caching. Otherwise I’m really lost here, this is a serious problem then.

[Christian SParticipant]

Does it definitely work when you switch to “Visuell”? It seems to somewhat work under “Text” although buggy but never under “Visuell” mode.

[LelyModerator]

Hi Christian,

See this:http://screencast-o-matic.com/watch/cbeYcU6pLQ
Yes, I am able to edit in Visual Editor too:http://screencast-o-matic.com/watch/cbeYcy6pLT

Can you try to right click and then select inspect element > Console Tab > see if there are any errors?

[Christian SParticipant]

Hey,

quick update: It didn’t work from home but here in the office using another PC it works. Strange.

Thank you for your patience and all the help.

Best,

Chris.

[ChristianModerator]

Try removing all your browser extensions. Since this works on our end, we could not investigate further.

Thanks.

[Author]

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