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  • March 23, 2016 at 4:35 pm #850142
    fredriklyhagen
    Participant

    Hi,

    Been trying to authenticate Active Campaign so I can use ConvertPlug but no success.
    I can enter the API URL and the Key but then it’s just hangs with the pulsating colored bars.

    If I interrupt after 10 min and try again is hangs in the same place again.

    Any advise?

    Thanks,
    Fredrik

    March 23, 2016 at 4:36 pm #850148
    fredriklyhagen
    Participant
    This reply has been marked as private.
    March 23, 2016 at 6:53 pm #850348
    Jade
    Moderator

    Hi Fredrik,

    Please also post your website URL so that we can have a look.

    Thank you.

    March 23, 2016 at 11:25 pm #850612
    fredriklyhagen
    Participant
    This reply has been marked as private.
    March 24, 2016 at 12:20 am #850666
    Rad
    Moderator

    Hi there,

    Would you mind providing the detail of your issue? Which provider, API URL, and key? I’m not really sure if what I’m testing is the same as yours.

    Thanks!

    March 24, 2016 at 4:59 am #850851
    fredriklyhagen
    Participant
    This reply has been marked as private.
    March 24, 2016 at 2:30 pm #851446
    Rad
    Moderator

    Hi there,

    Please check this https://help.formassembly.com/help/article/link/wordpress-troubleshooting

    And make sure that your PHP version is upgraded no 5.6 or greater, it’s WordPress’s required version. Your site’s PHP version is currently 5.4.45

    Thanks!

    March 24, 2016 at 3:58 pm #851570
    fredriklyhagen
    Participant

    Ok, thank you!

    March 24, 2016 at 7:26 pm #851767
    Friech
    Moderator

    Please feel free to get in touch with us regarding any further queries about the X|Theme and Cornerstone.

    Cheers!

    March 24, 2016 at 11:36 pm #851959
    fredriklyhagen
    Participant

    Just to say Thank You again, I would never have figured that out on my own.
    I contacted my hosting provider, they upgraded PHP and now it works like a charm.

    March 24, 2016 at 11:54 pm #851978
    Friech
    Moderator

    We’re delighted to assist you with this.

    Cheers!

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