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[dkmenzel]

I am trying to use the Revolution Slider included with the theme but when I try to create a new slider or access settings, I get a blanks screen. Blank as in, I still have the WordPress menu on the left but there is no content in the main window. I have the same problem with Layer Slider. Any ideas?

[Prasant Rai]

Hello There,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[dkmenzel]

This reply has been marked as private.

[Rupok]

Hi there,

Thanks for updating. Your site seems down. You could ask your hosting provider for the FTP credentials if you are not sure about this. Then you can enable WP_DEBUG mode. You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

Let us know.

Cheers!

[dkmenzel]

Yeah,

I have been having some hosting issues and am working on switching. Anyway, the site is back up and I did what you suggested and this is the message:

Notice: The called constructor method for WP_Widget is deprecated since version 4.3.0! Use
__construct()
instead. in /home3/firstpv3/public_html/wp-includes/functions.php on line 3624
Skip to main contentSkip to toolbar

Notice: Indirect modification of overloaded property WP_Term::$cat_ID has no effect in /home3/firstpv3/public_html/wp-includes/category.php on line 326

Fatal error: Cannot assign by reference to overloaded object in /home3/firstpv3/public_html/wp-includes/category.php on line 326

[Rad]

Hi there,

I checked your PHP version too and it’s quite old. WordPress’s recommended version is now 5.6 and greater. Your version is currently at 5.4.

You may contact your hosting provider for PHP upgrade. Then we can continue checking.

Thanks!

[dkmenzel]

Hi, finally go the site switched to a new server and PHP updated to 5.6. Please have another look when you get a chance.

Thank you!

[Rupok]

Hi there,

Thanks for updating. It seems you are using caching plugin that might interfere with the slider. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know ho it goes.

[dkmenzel]

I deactivated all plugins and the problem remained.

[Rue Nel]

Hello There,

Since you are already in the new server, can you please enable WP_DEBUG mode again? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page with the settings screen, you should have some error output describing the issue in more detail.

If nothing else works, would you mind providing us the ftp login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your credentials, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[dkmenzel]

This reply has been marked as private.

[Christian]

Hey there,

This looks like you have a problem with your WordPress setup. Would you mind re-installing WordPress? Or better yet, start a clean install.

Thanks.

[dkmenzel]

Re-installing WordPress worked! Thanks so much!

[Darshana]

Glad you were able to resolve it 🙂

[Author]

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