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  • February 20, 2017 at 8:22 am #1378169
    ruveyda
    Participant

    After the installation of x, I cannot validate X. it gives an error: Uh oh, we couldn’t check if this license was valid.

    Does anyone know how to solve this problem?

    February 20, 2017 at 8:34 am #1378182
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials
    – License Number

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    February 20, 2017 at 8:47 am #1378204
    ruveyda
    Participant
    This reply has been marked as private.
    February 20, 2017 at 9:23 am #1378270
    Rahul
    Moderator

    Hey There,

    Could please do the following :

    Please do the following :

    1] Please login to your account and assign the license. You need to assign the license to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address

    2] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    Please let us know how it goes.

    February 20, 2017 at 9:24 am #1378276
    Joao
    Moderator

    Your site must connect to theme.co in order for addons to be displayed.

    Can you try contacting your webhost. Here is a form letter you may use:

    
Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to theme.co for setting up automatic updates. Here is the error message I’m receiving:

Click view error and screenshot the error

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

    Please advise on anything you discover. Thank you.

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