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April 13, 2016 at 9:35 am #880103
Zephyrus_DigitalParticipantHi
I’m stuck in a loop have a problem with Cornerstone the plugin won’t update, update package not available error, wanted to set up auto update on themes to update to the latest version of X have entered license code and am trying to validate following your instructions and when I put the license code in the page http://pixieandsera.com/wp-admin/admin.php?page=x-addons-product-validation i get No License code or API key provided. I could do a manual update but need the auto update enabled for when I hand over to the client. Urgent as I have a launch deadline please. BTW cornerstone hangs when trying to delete elements (after updating site to WP4.5).pixieandsera.com
WP Version 4.5
X Version 4.3.4
Cornerstone 1.1.3April 13, 2016 at 5:25 pm #880998
DarshanaModeratorHi there,
In that case, please post a private reply with your WordPress login credentials along with your purchase code.
– Link to your site
– Your purchase code
– WordPress Admin username / passwordDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
April 14, 2016 at 3:51 am #881794
Zephyrus_DigitalParticipantLooks like you have fixed the issue at your end as the dashboard page has changed and the purchase code is shown in a different format (frustratingly it now cannot be highlighted to make it easy to copy and paste directly from the page) once I was able to copy the code from the original license PDF it validated and updates have fixed the cornerstone issue.
April 14, 2016 at 8:45 am #882239
JackKeymasterHi there,
Glad to hear the update issue has been fixed, let us know if you need any assistance, we’re here to help. 🙂
Thank you!
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