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  • #880103
    Zephyrus_Digital
    Participant

    Hi
    I’m stuck in a loop have a problem with Cornerstone the plugin won’t update, update package not available error, wanted to set up auto update on themes to update to the latest version of X have entered license code and am trying to validate following your instructions and when I put the license code in the page http://pixieandsera.com/wp-admin/admin.php?page=x-addons-product-validation i get No License code or API key provided. I could do a manual update but need the auto update enabled for when I hand over to the client. Urgent as I have a launch deadline please. BTW cornerstone hangs when trying to delete elements (after updating site to WP4.5).

    pixieandsera.com
    WP Version 4.5
    X Version 4.3.4
    Cornerstone 1.1.3

    #880998
    Darshana
    Moderator

    Hi there,

    In that case, please post a private reply with your WordPress login credentials along with your purchase code.

    – Link to your site
    – Your purchase code
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    #881794
    Zephyrus_Digital
    Participant

    Looks like you have fixed the issue at your end as the dashboard page has changed and the purchase code is shown in a different format (frustratingly it now cannot be highlighted to make it easy to copy and paste directly from the page) once I was able to copy the code from the original license PDF it validated and updates have fixed the cornerstone issue.

    #882239
    Jack
    Keymaster

    Hi there,

    Glad to hear the update issue has been fixed, let us know if you need any assistance, we’re here to help. 🙂

    Thank you!

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