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I could not update X or extensions because of an error saying X was not validated. I manually updated X to 4.4.2 but still cannot update Cornerstone et al… I have tried all the steps in the previous forum answer on this topic – de-validated, re-validated, repeatedly. X Addons->home still indicated the theme is validated, but still will not update Cornetstone, Slider Revolution or Layerslider.
Site is truckeetahoeairshow.com
will provide admin creds in a confidential reply next
Hi there,
Thanks for writing in!
Do you confirm that you’ve already followed these steps to revalidate your product:
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.Thanks.
Hello There,
This is a very unique case. I have tried over and over but I cannot revoke the validation. Could you please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Please let us know how it goes.
In order to get on with my site, I updated everything manually and it is working. Hard to test until there is another automatic update available. I have used very few ‘third party’ plugins and each of them are very common and in use in many other sites I’ve built outside of X.
I’d like to use the development site validation option, but that did not work for me at all. Things may have gotten messed up when I tried that, and then backed off to validating only one site. Apparently my account is in some confused state regarding validation. This has all taken too much time already – I have to get back to work.
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